Global Moving Services Reviews

Hi , We're very sorry that you feel this way about the service, we are obviously unhappy you feel this way as we prefer all of our customers to have a good experience. We can only apologise for any damages that have occurred, this is not the standard that GMS expect. We have checked our records and as you did not take out any insurance, we are not then liable for any damages that occur, our liability is capped at £40 per box/item. As such, and in accordance with clauses 8.1 & 8.2, GMS’ liability is capped at a maximum of £40.00 per box/item. I would also draw your attention to clause 3.1.1 which lays out your responsibility to ensure that “adequate insurance is arranged against all insurable risk”. If there is anything else we can help you with please contact customerservices@gmsmove.com

Thank you for taking the time to leave us feedback, we really appreciate it. Best wishes in your new home.

Thank you for taking the time to leave us feedback we really appreciate it. Always great to have a returning customer! Best wishes in your new home.

Thank you so much for taking the time to leave us feedback, we really appreciate it. Best wishes in your new home.

We're so sorry you feel this way and didn't know you felt this way until now as your previous emails state how happy you were with the service. Please let us know, through your move manager, how we can rectify this as we are unsure where the issue lies.

Thank you for taking the time to leave us feedback we really appreciate it. We’re delighted to know you’re happy with the experience you had with us and we will pass this on to the rest of the team as well. Please don't hesitate to contact us again if need be in the future. Good luck in your new home.

Thank you for taking the time to leave us feedback we really appreciate it. Best Wishes in your new home!

Thank you for taking the time to leave us feedback, we really appreciate it. We’re delighted to know you’re happy with the experience you had with us and we will pass this on to the rest of the team as well. Please don't hesitate to contact us again if need be in the future. Good luck in your new home

Thank you for the feedback. Good luck in your new home

We’re very sorry that you feel this way about the service, we are unhappy you feel this way as we prefer all our customers to have a good experience. We have checked our records and found that you have been successful in your claim for the damage done to your TV.Regarding the other issues raised in your comments, it’s clear from your file that these have been discussed with you, extra charges were incurred due to being over volume and, as you did not take out any insurance, which was stated in your quote, we are not then liable for any damages that occur, our liability is capped at £40 per box/item.However, I will reiterate what Richard mentioned in an email to you about our terms and conditions surrounding insurance; “As per your initial Quotation, it is clearly denoted on page 1 that insurance is “available at a rate of 3% of your declared value”, Insurance is also mentioned on page 3 stating “When you’re ready to discuss this further, just let me know and I can provide you with everything you need.”Having looked at your file, insurance was not taken through GMS and as such, and in accordance with clauses 8.1 & 8.2, GMS’ liability is capped at a maximum of £40.00 per box/item. I would also draw your attention to clause 3.1.1 which lays out your responsibility to ensure that “adequate insurance is arranged against all insurable risk”.We do feel that in this instance we acted as per our agreement with you through our terms and conditions, however, please feel free to contact us at customerservices@gmsmove.com should you have any further issues you wish to speak to us about.