Yes FlyDirect were great, tickets etc and kept informed even when on the day of departure our flight had to be rescheduled, staff turned up at Jersey Airport to reassure us that as long as the...
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Rebecca Evans
FlyDirect
6 years ago
Many Thanks for your feedback. We're glad to hear that the unavoidable delay did not detract too much from your holiday. With regards catering at Jersey Airport, unfortunately due to fog the previous evening they had a number flights rescheduled to depart Monday morning and significantly more passengers passing through the airport than usually anticipated, leading to delays in security clearance and a shortage in fresh catering. We are sorry for any inconvenience this caused.
Good , with the exception of cynical seat allocation at outgoing ( jersey)check in , purposely allocating seats for travel companions as far apart as possible designed to exhort a seat reservation...
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Rebecca Evans
FlyDirect
6 years ago
Many Thanks for your feedback. I'm sorry to hear you were dissatisfied with check-in. It is our policy to seat passengers together with their travelling companions, however this may not be possible on very busy flights. We will pass on your comments to Jersey Airport and hope that this did not detract from an otherwise pleasant holiday in Tenerife.
Product reviews
Date of purchase: 01/03/2020
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Trusted Customer
Feefo Verified
Jersey
6 years ago
What Trusted Customer said about FlyDirect:
We had a lovely holiday on Tenerife The Agaumar apartments were very good spotlessly clean breakfasts good plenty of choices in a very good area restaurants bars shops and 2minutes from the bus...
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Eleanor
FlyDirect
6 years ago
Many thanks for your feedback. We're glad you had a lovely holiday at Aguamar Apts in Tenerife and made the most of the nearby facilities. We'd love to see you travel again in the future.
First rate service, and especial praise for getting back to the island on the 23rd. The airline and cabin staff were first rate.
Eleanor
FlyDirect
6 years ago
Many thanks for your feedback and for praising our service. We're glad you were happy with the flights and the crew on board and hope to see you fly with us again in the future.
Product reviews
Date of purchase: 23/02/2020
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Feefo Verified
6 years ago
What Trusted Customer said about FlyDirect:
Very satisfied but transfers were a bit drawn out!
Product reviews
Eleanor
FlyDirect
6 years ago
Thank you for passing along your feedback. We're sorry that you felt the transfers took longer than expected but are glad to hear that you were happy with the hotel and enjoyed the food they had on offer! We will be sure to pass on your feedback regarding the dining room to the hotel and hope to see you travel with us again in the future.
FlyDirect's admin was very good but the organisation on boarding the flight was poor.
We could not book a seat until check-in which on the day meant that going out my wife and I were not seated...
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Rebecca Evans
FlyDirect
6 years ago
Many thanks for your feedback. We are sorry to hear that there were some issues with seat allocation. Unfortunately on our charter flights we are not able to offer seat selection in advance, and whilst we endeavour to have everyone sat with their travelling companions, on full flights this is not always possible. We will communicate your comments to Volotea, and hope that this did not detract from an otherwise pleasant holiday in Tenerife.
First class flight and service. Could not complain about anything. Would definitely use again.
Product reviews
Eleanor
FlyDirect
6 years ago
Thank you for reviewing your holiday with FlyDirect. It’s great to hear that you were very happy with our service and accommodation and we’re grateful for your recommendations! We hope to see you travel with us again in the near future.
So easy.
Two hours from the cold and wet of Jersey to the sunshine of the Costa del Sol.
So pleased to escape the turmoil of transit through Gatwick
Eleanor
FlyDirect
6 years ago
Thank you for reviewing your holiday to Costa Del Sol. We’re very happy you experienced the sun and managed to escape this weather without the hassle of a flight change in London. We’d love to have you travel again with us in the future.
I did not feel they were good at keeping me informed ..i.e. flight being as scheduled on the return flight..there was no information on the web site stating it was ok or otherwise. I had to call from...
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.