Easy check in with generous baggage allowance. The flight staff on Smartwings were friendly and efficient. Food service was adequate and timely. Seats leather and comfy.
Nuria Arocas
FlyDirect
4 years ago
Mr. Daly, wow! Thank you so much for this great 5-star review. It gives us a great pleasure to think that Fly Direct & partners made your trip better (this is our mission, and it drives us every day). We look forward helping you with your next holiday, hopefully, in the near future.
Product reviews
Nuria Arocas
FlyDirect
4 years ago
Mr. Daly, wow! Thank so much for this great 5-star review. It gives us a great pleasure to think that Fly Direct & partners made your trip better (this is our mission, and it drives us every day). We look forward to helping you with your next holiday, hopefully, in the near future!
Better customer experience would have been nice. People in Tenerife turned away at the boarding gate for wearing a fabric mask snd told to go buy a blue/white paper mask but none available to hand...
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Rebecca Evans
FlyDirect
4 years ago
Thank you for your feedback. I'm sorry to hear of the inconveniences suffered at the airport, and have mentioned this to our handling agents, particularly with regards checking vaccination status to depart Spain as this is not required for entry to Jersey. Unfortunately as the weight limit on our Tenerife flights is strict for arrival into Jersey we are not able to offer additional pieces of luggage. We do hope that these issues did not detract from an otherwise pleasant holiday.
Thank you for your 5-star review! We're delighted to hear that you're happy with the service provided and that we'll be assisting you again in the future.
Thank you for you 5-star review, this is what we love to hear! Thank you for highlighting it, we aim to make our client's life easy. We can't wait to assist you in your next holiday.
The flight and hotel were fine, however I think the Gran Costa, Adeje is more a 4 star than a 5*.
We had a problem with the transfers to hotel and back again. In your paperwork you said to meet the...
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Rebecca Evans
FlyDirect
4 years ago
Many Thanks for your feedback. I'm sorry to hear about the issues with your transfer. Our transfers are provided by Destination Services, who are a section of TUI. We are trying to establish with them why your details were not on their list as they should have been. On return transfer details should have been communicated to you via the hotel, and our office are also able to provide them. We are sorry that this information didn't reach you. If you have a receipt for your taxi transfer please forward it to us and we will arrange a refund. We hope that this did not detract from an otherwise pleasant holiday.
Trusted Customer
4 years ago
Thanks for your reply, there is a problem with the transfers so hopefully you can resolve for future customers. We didn’t get a taxi receipt which is fine. I have changed rating to a 4*. Thanks
Going direct was as easy as could be. Brill flight and service
Nuria Arocas
FlyDirect
4 years ago
Mrs Queripel, thank you so much for your review. We really appreciate you found our services helpful and easy, specially, at this time in this world. Please let us know what we can do for you in your next adventure :)
Product reviews
Nuria Arocas
FlyDirect
4 years ago
Thank you for your honest feedback :) Las Americas is well-known for being one the most vibrant and lively resorts in Tenerife. Although you enjoyed your stay in Sol Tenerife, perhaps, you should go for a quieter area next time.
Thank you for the 5-star review! At Fly Direct we always try our best to make our clients happy and their lives a little bit easier. Looking forward to hearing about your next holiday!
Date of purchase: 06/03/2022
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Trusted Customer
Feefo Verified
4 years ago
Great hotel and private transfer represents much better value for money than hours spent on a coach. Well put together products. Good flight times. Airline and aircraft ok - not to the standard of BA...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for taking the tine to review your experience with Fly Direct. We're so glad to hear that you enjoyed your holiday and found our services helpful. It's always great when we can help guests make the most of their time away. We hope to assist you again in future adventures!
Product reviews
Nuria Arocas
FlyDirect
4 years ago
We're happy to hear that you enjoyed your stay at Melia Jardines del Teide. The hotel provides a truly unique experience, and we're thrilled that you expectations were exceeded. Thank you.
I have already recommended your service to others but, of course, would prefer to have direct flights to Tenerife from Guernsey!
Nuria Arocas
FlyDirect
4 years ago
Thank you for your kind words and recommending us to others. Flying direct from Guernsey to Tenerife is a possibility that we may consider in the future. For now, we offer direct flights from Guernsey to Majorca throughout the Summer.
Date of purchase: 27/02/2022
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MJ
Mr W Jones
Feefo Verified
Jersey
4 years ago
What Mr W Jones said about FlyDirect:
Everything was as we had hoped.
Flights expensive but convenient versus going via UK.
Nuria Arocas
FlyDirect
4 years ago
Thanks for your review. In post-pandemic times, we think that travelling hassle-free is priceless. We're glad that your holidays went smoothly.
Product reviews
Nuria Arocas
FlyDirect
4 years ago
Beautiful hotel in a beautiful location. We hope you manage to dine on the promises eventually. Perhaps on your next holiday you should book in advance to avoid disappointment.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.