Hello John.
I am very sorry you feel this way, as discussed via emails, the images seen online are for illustration purposes, it does state in the description
Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it will still be just as lovely.
I spoke with my management team, who confirmed the hand-tied was made to full value, using fresh flowers, in the correct colours, and as a goodwill gesture, we have refunded £15.
Sorry for any upset and inconvenience caused.
Kind Regards
Katy
Customer Care
