Very helpful polite staff who helped with questions, giving clear answers. We don’t have claim experience with Flex yet but feel comfortable insuring with Flex.
Brett
Flex Insurance
3 years ago
Hi Heather,
Thank you for your feedback.
It was a pleasure for Elissa and I to assist you.
Have a nice holiday break.
Kind regards,
Brett Power
Direct Portfolio Support
0
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RI
Rita
Feefo Verified
3 years ago
What Rita said about Flex Insurance:
Great service efficient friendly & polite.
Strata Insurance tailored to your needs at a very reasonable price- very happy with the team at Flex - highly recommended
Brett
Flex Insurance
3 years ago
Hi Rita,
Thank you for your feedback.
It was a pleasure assisting you.
Have a great evening.
Kind regards,
Brett Power
Direct Portfolio Support
RI
Rita
3 years ago
Thanks for all your help Brett - it is much appreciated. Merry Christmas to you & your family
Brett
Flex Insurance
3 years ago
You're welcome. Merry Christmas to you and your family too
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Trusted Customer
Feefo Verified
3 years ago
Kmowledgable, friendly and helpful staff.
Easy to set up and well pricsd insurance
Brett
Flex Insurance
3 years ago
Hello,
Thank you for your feedback regarding our team, process and pricing.
Kind regards,
Brett Power
Direct Portfolio Support
0
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GR
Greg
Feefo Verified
3 years ago
What Greg said about Flex Insurance:
Way over priced!!
Service was great very efficient but the price was double our best quote from a major insurer!
I would expect some slight differences our second best quote from another major insurer was on a few...
Read more
Brett
Flex Insurance
3 years ago
Hi Greg,
Thank you for your feedback.
Can you please email me some more information regarding this or did Miche assist with your premium.
brett.power@chu.com.au
Looking forward to hearing from you.
Kind regards,
Brett Power
Direct Portfolio Support
0
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DI
Dianne
Feefo Verified
Mornington, Vic.
3 years ago
What Dianne said about Flex Insurance:
I received very prompt and efficient customer service from Allisa Hughes when l rang to request a certificate of currency from Flex.,l was most impressed with the service l received.
Brett
Flex Insurance
3 years ago
Hi Dianne,
Thank you for your feedback regarding Elissa.
I will be sharing this with her.
Kind regards,
Brett Power
Direct Portfolio Support
0
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Trusted Customer
Feefo Verified
3 years ago
Disappointed that premiums went up so much. However by negotiation and help from Flex were able to reduce them to acceptable level.
Brett
Flex Insurance
3 years ago
Hello,
Thank you for your feedback regarding your premiums and our team.
Have a nice weekend.
Kind regards,
Brett Power
Direct Portfolio Support
0
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Trusted Customer
Feefo Verified
3 years ago
Good service but not price competitive.
Quote was quite a bit higher than my current policy renewal, but service was prompt, courteous and efficient.
Brett
Flex Insurance
3 years ago
Hello,
Thank you for your feedback.
It is good to get this information regarding our pricing and would love it if you could email me your quote number for me to look into, brett.power@chu.com.au
Great to read regarding the quality of service from our team.
Looking forward to hearing from you.
Kind regards,
Brett Power
Direct Portfolio Support
0
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HE
Heather
Feefo Verified
3 years ago
What Heather said about Flex Insurance:
Seeking strata insurance information.
Effective and prompt communication. Very helpful on a phone call answering questions with clear explanations.
Brett
Flex Insurance
3 years ago
Hi Heather,
Thank you for your feedback.
Great to read this and I will be sharing it with Elissa and her team leader.
Kind regards,
Brett Power
Direct Portfolio Support
0
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Trusted Customer
Feefo Verified
3 years ago
All sorted in one afternoon
Great communication, and had my quote, policy and payment set up completed pretty much on the spot and followed up that evening with email communication. Overall really happy.
Brett
Flex Insurance
3 years ago
Hello
Thank you for your feedback regarding our efficiency, payment system and service.
Kind regards,
Brett Power
Direct Portfolio Support
0
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Trusted Customer
Feefo Verified
3 years ago
Great experience
A very seamless end to end experience. They offer a great website and application form that are both so easy to use. I had a couple of questions for the call centre too too and they were so polite,...
Read more
Brett
Flex Insurance
3 years ago
Hello,
Thank you for your detailed feedback and recommendation.
This is great to read regarding our website, forms and call centre.
Have a nice day.
Kind regards,
Brett Power
Direct Portfolio Support
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
