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Firebrand Promotions Reviews

Rated
Exceptional

Providing Sustainable Branded Merchandise Solutions including Event Giveaways, Swag Boxes, Corporate Gifts and more

Service
4.9
/5
Product
4.8
/5

5

4

3

2

1

59

3

1

0

0

63

ratings over the past year

Displaying all 94 reviews
JM
Joe Meade
11 months ago
Date of purchase: 27/07/2023
What Joe Meade said about Firebrand Promotions:
Firebrand always provides fantastic and efficient service throughout the year - our account manager Mollie and sales manager Vicky are always friendly and helpful too!
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Firebrand Promotions
11 months ago
Thanks for your great 5 star feedback, Joe. We will pass your comments back to Mollie and Vicky :)
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Trusted Customer
1 year ago
Date of purchase: 06/06/2023
Had to chase for information each time, but product OK, but very expensive compared to previous orders.
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Firebrand Promotions
12 months ago
Thank you for your feedback. We have looked into this, and I understand your dedicated account team have contacted you about your review. We apologise for the service issues you received with your latest order; we will make sure this doesn’t happen again in the future. Regarding the increase in prices, since your last order, we have seen an increase in our prices across many product ranges, fortunately, prices have now stabilised. We look forward to working with you again soon.
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FH
Florence Henderson
1 year ago
Date of purchase: 01/06/2023
What Florence Henderson said about Firebrand Promotions:
Great account management and provide great ideas and quality products.
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Firebrand Promotions
1 year ago
Thanks Florence for your great 5 star review!
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Trusted Customer
1 year ago
Date of purchase: 07/06/2023
Brilliant service and quick response time!
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Firebrand Promotions
1 year ago
Thanks for your 5 star feedback! :)
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James Ford
1 year ago
Date of purchase: 19/06/2023
What James Ford said about Firebrand Promotions:
Great service from Tony Royle and Meena Gohel who processed this order very fast and with great accuracy. All of stock came in great condition!
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Firebrand Promotions
1 year ago
Thanks for your 5 star feedback, James! We will pass your comments back to Tony & Meena :)
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TC
Tom Curson
1 year ago
Date of purchase: 03/05/2023
What Tom Curson said about Firebrand Promotions:
Emily was great, very helpful and made every effort to meet our tight timescales.
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Firebrand Promotions
1 year ago
Thanks for your 5 star service feedback, Tom. We've passed your comments back to Emily :)
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Trusted Customer
1 year ago
Date of purchase: 03/05/2023
Nothing but positives from the Firebrand team. We have been a client for many years and have appreciated working with them, especially when meeting tight deadlines and particularly supporting when ot
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Firebrand Promotions
1 year ago
Thanks for your lovely 5 star feedback. We will pass your comments back to your dedicated account team :)
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Trusted Customer
1 year ago
Date of purchase: 24/05/2023
Unfortunately the one item requested (notebooks) were not in stock and would not be available until after the event. Firebrand were very good in providing an alternative product that would arrive befo
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Firebrand Promotions
1 year ago
Thank you for your feedback, sorry to hear your preferred notebooks weren't in stock at the time of ordering, I'm pleased to hear that the team managed to source an alternative solution for your event. We will pass your comments back to your dedicated account team
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Trusted Customer
1 year ago
Date of purchase: 31/05/2023
The team at Firebrand is quick to respond and makes the order process very easy.
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Firebrand Promotions
1 year ago
Thanks for your 5 star review, we will pass your kind comments back to your dedicated account team :)
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VP
Victoria Paling
1 year ago
Date of purchase: 19/04/2023
What Victoria Paling said about Firebrand Promotions:
Excellent communication, fast turn around times, brillaint quality
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Firebrand Promotions
1 year ago
Thanks for your 5 star feedback, Victoria. We'll pass your comments back to your account team :)
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About Firebrand Promotions
Firebrand Promotions has established itself over the last 20 years as one of the foremost promotional merchandise suppliers in the UK and Europe. Formed in 2002, Firebrand always had a clear focus on partnering with companies to enhance their marketing strategy. Our approach is centred on innovative products and solutions supported by a service that is second to none. This has allowed us to produce unique and thoughtful ideas that not only represents your brand to the highest quality but resonates with your customers too. Like many likeminded brands, CSR is high on the priority list for Firebrand Promotions. Encouraging brands to think sustainably when shopping for their merchandise is important and something that is enforced daily. Brands can order sustainable merchandise through Firebrand, this includes those made with recycled materials, renewable materials and of recyclable or biodegradable natures. Firebrand have also launched their own exclusive merchandise range called The Offset Collection. Each product in the collection has gone through a Lifetime Cycle Analysis to calculate the CO2 footprint. This is then offset through Gold Standard Projects, in partnership with Climate Wise. What's more is Firebrand plant 10 trees for every order over £500. These trees are planted with the Eden Reforestation Projects. They plant trees and employ people with fair wages to plant them. Each project Firebrand supports through sustainable initiatives achieve several Sustainable Development Goals. If you are interested in Sustainable Branded Merchandise solutions or would like to discuss our CSR journey with us in more depth, please contact the Firebrand team – www.firebrandpromotions.co.uk/contact
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Unit 15 Mole Business Park, Mole Business Park, Leatherhead, Surrey, KT22 7BA, United Kingdom
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About Firebrand Promotions
Firebrand Promotions has established itself over the last 20 years as one of the foremost promotional merchandise suppliers in the UK and Europe. Formed in 2002, Firebrand always had a clear focus on partnering with companies to enhance their marketing strategy. Our approach is centred on innovative products and solutions supported by a service that is second to none. This has allowed us to produce unique and thoughtful ideas that not only represents your brand to the highest quality but resonates with your customers too. Like many likeminded brands, CSR is high on the priority list for Firebrand Promotions. Encouraging brands to think sustainably when shopping for their merchandise is important and something that is enforced daily. Brands can order sustainable merchandise through Firebrand, this includes those made with recycled materials, renewable materials and of recyclable or biodegradable natures. Firebrand have also launched their own exclusive merchandise range called The Offset Collection. Each product in the collection has gone through a Lifetime Cycle Analysis to calculate the CO2 footprint. This is then offset through Gold Standard Projects, in partnership with Climate Wise. What's more is Firebrand plant 10 trees for every order over £500. These trees are planted with the Eden Reforestation Projects. They plant trees and employ people with fair wages to plant them. Each project Firebrand supports through sustainable initiatives achieve several Sustainable Development Goals. If you are interested in Sustainable Branded Merchandise solutions or would like to discuss our CSR journey with us in more depth, please contact the Firebrand team – www.firebrandpromotions.co.uk/contact