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OvuSense Reviews | Customer Service Reviews for https://www.feefo.com/reviews/fertility-focus-ltd | Feefo

Trusted Customer

1 year ago

Date of purchase: 08/10/2023

Friendly and efficient customer service.

Quick response via email. Patience and clear instructions to fix the problem. Sent me a new device when it was clear it wasn't going to work. Thank you!

Jenny

OvuSense

1 year ago

Thank you for taking the time to provide feedback. I'm so pleased to hear your issue was resolved quickly and efficiently! Please do reach out anytime we can help!

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AN

Anta Ndiaye

Gatineau

1 year ago

Date of purchase: 26/10/2023

What Anta Ndiaye said about OvuSense:

Macrine was Very helpful and nice

Macrine was very helpful. I appreciate that she was giving me some follow ups about the technician checking on my issue. Even though I wasn't able to do my payment through Afterpay she provided me a...

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Macrine

OvuSense

1 year ago

Thank you so much for taking the time to share your feedback—it truly made my day! I'm delighted to hear that I could assist you effectively and that you appreciated the follow-ups regarding the technician's progress. I understand that the payment hiccup with Afterpay may have been inconvenient, but I'm glad we could find a solution that worked for you. Providing a positive and helpful experience for our customers is always our goal, and I'm thrilled to hear that it came through in our interactions. If you have any further questions or if there's anything else I can assist you with, please don't hesitate to reach out. Best Wishes, Macrine A Customer Support Advisor.

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LG

Louise Gray

1 year ago

Date of purchase: 12/06/2023

What Louise Gray said about OvuSense:

Excellent service. Quick, friendly and helpful response

Macrine

OvuSense

1 year ago

Hi, Thank you so much for leaving such kind feedback! I am so pleased that I was able to resolve the issue for you, in a timely manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense. If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help. Best wishes, Macrine A Customer Support Advisor

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VS

Valeska Sharkey

1 year ago

Date of purchase: 14/10/2023

What Valeska Sharkey said about OvuSense:

Great customer service

Great customer service with fast response time even on the weekend. Marine solved my problem quickly and didn't judge even though it was my own fault.

Macrine

OvuSense

1 year ago

Hi, Thank you so much for leaving such kind feedback! I am so pleased that I was able to resolve the issue for you, in a timely manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense. If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help. Best wishes, Macrine A Customer Support Advisor

0

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PC

Priscila Abib Cardoso

1 year ago

Date of purchase: 08/10/2023

What Priscila Abib Cardoso said about OvuSense:

Very helpful

Linsay

OvuSense

1 year ago

Hi Priscila, Thank you so much for leaving such kind feedback! I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense. If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help. Best wishes, Linsay Customer Support Advisor

0

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Trusted Customer

1 year ago

Date of purchase: 06/10/2023

Accurate and reliable

Accurate and reliable, even for pcos. Game changer

Macrine

OvuSense

1 year ago

Hi, Thank you for your lovely feedback! We're thrilled to hear that Ovusense has been accurate and reliable for you, even with PCOS. It's great to know that it's been a game-changer for your fertility tracking. If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help. Best wishes, Macrine. A Customer Support Advisor

0

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Trusted Customer

1 year ago

Date of purchase: 05/10/2023

Fantastic customer service

As always the ovusense team responded in a timely and helpful manner.

Macrine

OvuSense

1 year ago

Hi, Thank you so much for leaving such kind feedback! I am so pleased that I was able to resolve the issue for you, in a timely manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense. If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help. Best wishes, Macrine A, Customer Support Advisor

0

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Trusted Customer

1 year ago

Date of purchase: 03/10/2023

Excellent customer service. Quick response

Macrine

OvuSense

1 year ago

Hi, Thank you so much for leaving such kind feedback! I am so pleased that I was able to resolve the issue for you, in a timely manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense. If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help. Best wishes, Macrine A. Customer Support Advisor

0

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Trusted Customer

1 year ago

Date of purchase: 04/10/2023

Excellent service, the team were very friendly and helpful

Kate

OvuSense

1 year ago

Thank you for leaving such wonderful feedback! I am so pleased that we were able to help and resolve the issue in a timely manner. If there is anything else you require assistance with, please don't hesitate to contact us again. Best wishes, Kate S. Customer Support Advisor

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SL

Sabrina Legue

1 year ago

Date of purchase: 24/09/2023

What Sabrina Legue said about OvuSense:

Amazing help

Amazing communication! Very helpful with any issues or questions.

Linsay

OvuSense

1 year ago

Hi Sabrina, Thank you so much for leaving such kind feedback! I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense. If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help. Best wishes, Linsay Customer Support Advisor

0

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