Fanco Eco Silent Deluxe DC SMART Ceiling Fan with CCT LED Light & Remote - White 52"

Hi, Thanks for your feedback and we’re sorry to hear about the issue with connectivity to the Tuya App. The good news is this can be addressed under warranty and the Fanco team should be able to assist you. If you like, we can reach out to them on your behalf so please let us know. Otherwise, you can contact them directly on 03 8658 9588. We’re very happy to hear the fans are performing well and quietly as they should.

Thanks for your feedback. We’re sorry to hear you’re unhappy. This fan is not suitable for Apple HomeKit which is why we mention the requirement of the Tuya app to access the SMART functionality. We understand it can be quite confusing with so many smart devices on the market these days to know which one is suitable, and we are always happy to assist people with any questions pre-purchase via phone, email and chat to ensure they are buying exactly what they need. This fan is designed for a seamless installation and is one of our most popular sellers. However, it does sound like you might have an issue that can easily be resolved under warranty and without incurring unnecessary costs from having your electrician return, so please let us know or check the warranty details on your invoice or in the carton to access. We are of course very happy to hear they are beautifully balanced and normally operate very quietly as they should.