Thank you for your feedback and for taking the time to leave a review.
We’re sorry to hear there was confusion regarding the backdraft feature. The Mercator Novaline is a budget-friendly exhaust fan, and while it offers solid performance for the price point, it can sometimes be unclear from the specs provided by the manufacturer whether certain features, like a backdraft shutter, are included.
We do our best to provide accurate product information, and whilst you contacted us directly with specific feature questions to confirm details before purchase, we also believed there was no backdraft shutter due to the specs provided. In this case, it sounds like there was a misunderstanding on both sides, and we apologise for any inconvenience this may have caused.
If there’s anything we can do to assist further, please let us know as we’re here to help.
