Thank you for your feedback on the Expella Shadowline Pro Ceiling Diffuser. We’re sorry to hear about the issues you encountered with the installation and the product quality.
We do offer warranty support and would be happy to assist with any damaged or faulty components, including replacement screws or parts, if needed. Please don’t hesitate to reach out if you’d like to explore this option.
We appreciate you persevering and making it work, though we understand it shouldn’t have required that much effort. Your comments regarding the instructions have been noted and passed along to the supplier for future improvement.
Thanks again for bringing this to our attention.
