How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Explore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 8,025 reviews

Fiona

Feefo Verified

6 years ago

What Fiona said about Explore:

Generally ok after day 4 - do not expect to see much wildlife though

Advertised as wildlife holiday, but first few days seemed to be an odd mix of fill in events. First real wildlife event not until Sepilok (day 4)

Sam - Customer Relations

Explore

6 years ago

Hi Fiona thank you for your feedback. Though this is a wildlife departure we do note that the first day is the arrival day with no itinerary planned. The second is to explore the city before heading on to the wildlife parks. The dairy farm allows for a stop on a long driving day to stretch your legs and see its Friesian cattle, quite an unexpected sight just 5 degrees from the equator. The museum you mention is not part of the itinerary as such was an added extra, but in light of your feedback we will consider it going forward. In most cases homestays offer a cultural aspect however on this trip we advise the homestay properties benefit from the best locations, in the heart of the rainforests and with scenic views over the Mountain Ranges.

Product reviews

Date of purchase: 18/09/2019

Trusted Customer

Feefo Verified

6 years ago

Another fun packed and educational,cultural trip

Product reviews

Date of purchase: 23/09/2019

Lesley

Feefo Verified

Lincoln

6 years ago

What Lesley said about Explore:

A helpful team

I had little direct contact with the Explore team as the booking was quite straight forward. I contacted them by email and phone. This mainly concerned the flights which they booked for me and were...

Product reviews

Date of purchase: 18/09/2019

Donald

Feefo Verified

Montreal

6 years ago

What Donald said about Explore:

Good trip to explore Andalousia

Good trip. The guide gives us an orientation tour in each town and let us free to discover sites with few tours included in the trip. Accommodations are good. The pace is fine.

Product reviews

Date of purchase: 20/09/2019

John

Feefo Verified

near Preston, Lancashire

6 years ago

What John said about Explore:

Easy to book, pleasant knowledgeable staff, swift and efficient paperwork.

Product reviews

Date of purchase: 18/09/2019

Lisa

Feefo Verified

6 years ago

What Lisa said about Explore:

Always friendly and helpful.

The sights and experiences were just amazing.

Product reviews

Date of purchase: 21/09/2019

Trusted Customer

Feefo Verified

6 years ago

I was given useful information prior to the trip.

This was a super holiday, well organised with an excellent local guide, Raul. We saw a wide range of places, and met some interesting people. It was physically challenging especially I. The high...

Product reviews

Date of purchase: 21/09/2019

Victor

Feefo Verified

6 years ago

What Victor said about Explore:

As previously this was straight forward and efficient

The Explore team offered options on flights and organised earlier flights and accommodation which enabled us to enjoy the first day of the tour without joining it straight after an overnight flight.

Product reviews

Date of purchase: 21/09/2019

Rona

Feefo Verified

London

6 years ago

What Rona said about Explore:

No problems at all

Interesting trip - loved Sepilok and Danum Valley Field Centre- spotters were superb - fellow travellers were a diverse but fun group

Product reviews

Date of purchase: 18/09/2019

Trusted Customer

Feefo Verified

6 years ago

The team responded to questions promptly and provided additional information when requested.

Product reviews

Date of purchase: 21/09/2019

Not received a review invite?

View all media (8827)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

View 4 more badges

These badges verify that Explore’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with Ethy.

See other badges

Why trust Feefo reviews?

Learn more about Feefo

Explore Reviews

Borneo Wildlife HighlightsMore reviews of this product (7)View product websiteSepilok real highlight but spent little time there. We also went to Sun Bear sanctuary which was not on itinerary - don't know why as it is right next door. Did not understand why the dairy farm...Read more

Moldova Short BreakMore reviews of this product (2)View product websiteThe wine and brandy tasting plus the interaction with the locals.

Highlights of AlbaniaMore reviews of this product (320)View product websiteThis was a 'full on' trip but was well managed by the local guide, Dritan. There was a wide range of experiences and Dritan was keen to ensure that we learned as much as we could about his country. ...Read more

Moorish AndaluciaMore reviews of this product (89)View product websiteGood value for an overview of Andalousia.

Borneo Wildlife HighlightsMore reviews of this product (7)View product websiteHezron, our Tour Leader knew his job well. His initial formality began to soften as he got to know us better and as we got to know him. The standard of our accommodation according to the trip notes...Read more

Budapest to Prague AdventureMore reviews of this product (40)View product websiteBratislava and Mikulov were my particular favourites. So characterful and picturesque.

Classic PeruMore reviews of this product (87)View product websiteMachu Picchu was all I had hoped. Stunning. I enjoyed Cusco, Areqipa and the Inca history in the Sacred Valley.

Highlights of BoliviaMore reviews of this product (2)View product websiteOur time in Sucre coincided with the memorable Festival of the Virgin of Guadeloupe, a colourful celebration from local communities. La Paz is a vibrant city, riding the cable cars was an unexpected...Read more

Borneo Wildlife HighlightsMore reviews of this product (7)View product websiteSepilok was a definite highlight- Danum Valley Field Centre was excellent- visit to sandakan memorial gardens was deeply moving

Turkey in DepthMore reviews of this product (307)View product websiteThe variety of the trip and the historical sites visited. There was always something new or interesting.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?