ExoticDirect Reviews

Hello Charlie,Thank you for rating us 5*s!We are very grateful to hear that you enjoyed your customer service experience with us.Kind regardsThe Exotic Direct Team

Hello,Thank you for your feedback and for taking my call earlier today !We are very happy to hear that your pet seems to be in perfect health , so much that you haven't had the chance to use your insurance so far.However rest assured that your pet is in good hands in case anything happens in the future.As discussed you premium does go down every year if there are no claims, up to a maximum of 15% discount as per your policy terms and conditions .Please let us know if you need any assistance with your policy in the future.Kind regardsThe Exotic Direct Team

Dear Mr Mulley, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail, please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.

Hello Mrs Lewis,Thank you for rating us 5*s!We are very grateful that you took the time to leave us your feedback.Kind regardsThe Exotic Direct Team

Good afternoon, We are happy to hear we have been able to offer some reassurance, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Good morning, We are glad you are happy with our service, thank you so much for taking the time to review! Kind regards, The Exotic Direct Team.

Good morning, We are happy to hear we have been able to help, thank you so much for taking the time to review! Kind regards, The Exotic Direct team.

Good Evening Deborah, We are happy to find you found making change to your policy easy and that we were able to help, thank you so much for taking the time to review! Kind regards, the Exotic Direct team.

Good evening, We are so happy to have been able to of been of service over the last 15 years, thank you so much for taking the time to review. Kind regards, the Exotic Direct team.

We are very sorry to hear the recent experience you’ve had with Exotic Direct has not lived up to your expectations and that you have been given reason to complain. However, we'd like to thank you for bringing this to our attention.Based on your Feefo comments and also a call you made to our office yesterday, I can confirm that a formal complaint has now been raised on your behalf and the matter is being investigated. Once this process has been completed, an official response to you will be sent to you directly by email. You will also have the option to escalate this matter if you are not happy with our initial response and ultimately involve the Financial Ombudsman Service should you choose to.As a result of our investigation, any training needs or gaps in our processes that are identified will help us to provide relevant training and support to our staff with the goal of making improvements in all areas and provide a better level of customer service to both you and other customers going forward.Once the investigation has been completed, we'll be in touch with our response. Thank you for your patience while we complete this important task is completed.

Thank you for taking the time to add a further reply. Your request and comments have been referred to our complaints team and they will be in touch as soon as they have reviewed all of the recent recorded calls and correspondence that you've had with Exotic Direct. Note: As you have made this request to be contacted directly, I will now close this Feefo conversation thread to prevent any overlap in communications. Thank you for your patience.