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ExoticDirect Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,963 reviews

Trusted Customer

8 years ago

Easy forms to fill in. Quick communication via email, and email updates to let you know what’s happening. Prompt payment

Hayley

ExoticDirect

8 years ago

Dear Customer.

Thank you very much for your lovely review. We are really pleased that you found the claims process easy and that you received quick communication and a prompt payment.

Kind Regards,

The Exotic Direct Team.

Trusted Customer

8 years ago

Very good amd quick service

Hayley

ExoticDirect

8 years ago

Dear Customer.

Thank you very much for your review. We are really pleased that you are happy with our service!

Kind Regards,

The Exotic Direct Team.

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Great experience

The renewal of my insurance was very easy to do and the person i spoke to was very professional. I would be using Exotic Direct next year

Sarah

ExoticDirect

8 years ago

Dear Mr Fairbairn,

Thank you very much for your lovely review. We are really pleased that you found the process easy and look forward to continuing our relationship with you.

Kind Regards,

The Exotic Direct Team.

Trusted Customer

Edinburgh Scotland

8 years ago

What Trusted Customer said about ExoticDirect:

First experience dealing with Exotic Direct

Quick no fuss claim handling

Vicky

ExoticDirect

8 years ago

Dear Ruth

Thank you for your lovely review. We are glad to hear that your claims experience with us was quick and with no fuss.

We hope the road to recovery is going well.

Kind Regards

Exotic Direct Claims Team.

Trusted Customer

Calne

8 years ago

What Trusted Customer said about ExoticDirect:

I didn’t have a review. Contact the customer before sending feedback surve.

I was not contacted, I only knew about the renewal when I got this survey.

Sarah

ExoticDirect

8 years ago

Hi Jane,

Thank you for taking the time to leave your feedback, we're sorry to hear that you hadn't received your renewal documents.

We send all customers our Feefo surveys to gain some insight on where we are doing well and where we should focus on improving for the future.

One of our team will be in touch with you shortly to arrange your renewal documents and establish what level of contact you would like from us.

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Very easy to renew. Received a letter. Read it over. Checked my details. Dylan promptly destroyed the envelope as it was going to kill him lol.

Alison

ExoticDirect

8 years ago

Dear Mrs Hickey,

Thank you for taking the time to provide a lovely review.

We're really pleased that you found the whole process easy and hope Dylan has recovered from his scare :)

Kind regards

Exotic Direct Team

Trusted Customer

8 years ago

When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.

Hayley

ExoticDirect

8 years ago

Thank you so much for taking the time to send your review.

We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Advance warning.

I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.

Sarah

ExoticDirect

8 years ago

Dear Emma,

Thank you for your feedback.

We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them.

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Hassle free process!

Absolutely no hassle process from start to finish. Our vets sent through the claim form and a couple of weeks later I received the cheque in the post

Hayley

ExoticDirect

8 years ago

Hi Joanne,

Thank you so much for taking the time to send your review. We are glad to hear the claims process was hassle free and that you received swift settlement.

Have a really nice day.

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Reward customer loyalty

I have been a loyal customer for 3 years and renewed each year and have another policy with you yet the price never goes down. I only renewed with you because you’re the only ones i could find who...

Alison

ExoticDirect

8 years ago

Dear Zoe,

Thank you for your feedback.

We do incentivise clients with your policy type and I will email you directly.

Kind regards

Exotic Direct Team