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ExoticDirect Reviews

Displaying all 1,993 reviews

Trusted Customer

8 years ago

Process unexceptionable. Pretty standard really. Took a bit longer than I expected. This request for feedback came two days before the cheque and was the first I heard that my claim was actually...

Hayley

ExoticDirect

8 years ago

Hi there,

Thank you for taking the time to leave us some feedback, we’re sorry to hear that your claim took longer than you expected.

We contact all of our customers directly once we are in receipt of their claim and we apologise that you did not receive this communication.

Please do contact us directly if there is anything further we can do in relation to your recent claim.

Kind Regards

The Golden Valley Claims Teams.

Trusted Customer

8 years ago

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We have been using them for a few years now. We have made a claim once and had no issue with the process. We think it's a fair price and are happy to continue to use them.

Alec

ExoticDirect

8 years ago

Thank you for this positive review of our Pet Insurance Service (and sharing the awesome picture of your pet).

We're pleased to hear that when you did need to make a claim, you didn't experience any issues with the claims process and that your insurance was able to fulfil it's purpose.

The fact that you're happy with our prices and have chosen to remain a customer is just great! If we can ever be of any further help or assistance please do not hesitate to let us know.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Definitely recommend. Seemless renewal process, good prices.

Alec

ExoticDirect

8 years ago

Hi Kate,

Thank you so much for taking the time to write such a positive review about your latest renewal. It means a lot that you found our renewal process to be seamless (and also that you were happy with this years price).

We're also really pleased to hear you're willing to recommend our Pet Insurance service. Thank you!

If we can be of any further assistance, please do not hesitate to get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Not a positive experience

Painfully slow to give feedback on the claim.

Vicky

ExoticDirect

8 years ago

Hi there,

Thank you for taking time to leave your feedback. We are sorry you felt that your claims experience was not positive and the claims feedback was slow.

We have contacted you directly to try and resolve this issue.

Regards

Exotic Direct Team

Trusted Customer

8 years ago

renewed insurance and changed our address on policy done with ease

Louise

ExoticDirect

8 years ago

Hi there

Thank you for leaving us your great review.

It is lovely to hear you have found our renewal process easy and making changes to the policy straightforward.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

It would be 4 stars had I been informed of renewal etc

This is the first correspondence I have hadregarding my renewal . It would be better if I had received the relevant documentation prior to a review .

Alec

ExoticDirect

8 years ago

Dear Mrs Austin,

Thank you for taking the time to give us your feedback and also let us know that you haven't received the renewal documents we issued last month.

We just tried to call you to discuss this, but ended up having to leave you a voicemail. However, it's important to us that you get these documents so I'll send copies to the email address on you file.

If you have any questions about the email I send you, or if you'd like to discuss this in any more detail please do contact us on 0345 982 5505 and we'll be happy to discuss all of this with you.

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Golden valley /exotics direct

As always prompt service thank you

Alec

ExoticDirect

8 years ago

Dear Mrs Miller,

Thank you so much for taking the time to write such a positive review of our pet insurance service.

We always aim to provide a service that is prompt and efficient - so it's great to hear that has been your experience of us.

If there's anything else we can do to assist you in the future, please let us know.

Best regards,

The Golden Valley & Exotic Direct Team

Trusted Customer

8 years ago

Very simple

Very helpful in getting Luna's claim through and clear explainatiosn when spoken to on the phone

Alec

ExoticDirect

8 years ago

Thank you for leaving us this positive feedback about the claim you made recently.

We're really pleased to hear that you found our staff helpful and also that they took the time to explain everything clearly when you spoke with them on the phone.

If there is anything else we can do to help or assist you, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Easy renewal process with realistic increases often only pence per year. Would highly recommend.

Martin

ExoticDirect

8 years ago

Hi David,

Many thanks for your review and we are delighted to hear that you found the process so easy.

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

I don't think you can improve

I've been insured with them a few years and last year i had a big claim where i exceeded the amount i was insured they promptly paid the vet the value of my insurance

Alec

ExoticDirect

8 years ago

Hi Deborah,

Thank you for taking the time to write us this really positive review of our pet insurance service and also confirm that when you needed to make a claim it was paid promptly.

If there's ever anything else we can do to assist you, or if you do think of some way we can improve our service, please do give us a call and we'll do our best to help.

Best regards,

The Exotic Direct Claims Team

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