Merchant Logo
Rated
Exceptional
Service
4.8
/5

5

4

3

2

1

74

7

2

0

1

84

ratings over the past year

Displaying all 1,918 reviews
MP
Mrs Carol A Phillips
DERBY
3 days ago
Date of purchase: 15/07/2025
What Mrs Carol A Phillips said about ExoticDirect:
Straightforward and easy to deal with
Fast and efficient service, no hassle setting up an insurance plan for my new pet
MB
Mrs Sandra Brandes
3 days ago
Date of purchase: 16/07/2025
What Mrs Sandra Brandes said about ExoticDirect:
Easy to renew our pet for our two Congo African Greys. Would recommend to friends snd family etc
MD
Miss Carol Duncan
6 days ago
Date of purchase: 14/07/2025
Merchant Logo
Angel
ExoticDirect
4 days ago
Thanks for the five star feedback, it means a lot. Kind regards Exotic Direct Team
Trusted Customer
9 days ago
Date of purchase: 11/07/2025
I haven’t had to use the policy however it gives me peace of mind.
Merchant Logo
Amy
ExoticDirect
7 days ago
Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team
PC
Prof David Cairns
Chichester
9 days ago
Date of purchase: 09/07/2025
What Prof David Cairns said about ExoticDirect:
Excellent service
Excellent. Well informed staff
Merchant Logo
Amy
ExoticDirect
7 days ago
Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (: Kind regards The Exotic Direct Team
Trusted Customer
18 days ago
Date of purchase: 29/06/2025
Not had to use them but reasonably priced
Merchant Logo
Angel
ExoticDirect
18 days ago
Hello, Thanks for the five star feedback, it means a lot. Kind Regards Exotic Direct Team
Trusted Customer
19 days ago
Date of purchase: 27/06/2025
Happy
Quick to respond, Reasonable rates for cover.
Merchant Logo
Angel
ExoticDirect
18 days ago
Hello, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this. Kind regards Exotic Direct Team
MW
Mrs Debbie Wimshurst
Brighton
19 days ago
Date of purchase: 29/05/2025
What Mrs Debbie Wimshurst said about ExoticDirect:
Really good insurance company
Merchant Logo
Angel
ExoticDirect
18 days ago
Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service :)
MK
Mrs Jane Kirk
23 days ago
Date of purchase: 24/06/2025
Merchant Logo
Amy
ExoticDirect
20 days ago
Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team
Trusted Customer
2 months ago
Date of purchase: 07/05/2025
Great company
Friendly service Easy to deal with any issues.
Merchant Logo
Amy
ExoticDirect
2 months ago
Hello, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team
About ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Read all
1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.