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European Waterways Reviews | Customer Service Reviews for https://www.feefo.com/reviews/european-waterways | Feefo

Displaying all 1,415 reviews

Trusted Customer

9 months ago

Date of purchase: 18/08/2024

Knowledgeable, cheerful, friendly and hardworking staff

The word excellent says it all. Pre cruise all questions were answered in a very timely manner. During the cruise, the staff was always available and willing to help in any way they could.

Maryanne

European Waterways

9 months ago

Dear Trusted Customer, Thank you very much for your five star service review. We'll be sure to pass your kind words on to all involved. With kind regards,

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Knowledgeable, cheerful, friendly and hardworking staff

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Maryanne

European Waterways

9 months ago

Dear Trusted Customer, Thank you for your five star review, following your cruise aboard the Spirit of Scotland. We're delighted that you had a first-class experience aboard and enjoyed the perfect balance of daily activities and relaxation. It’s great to hear the excursions, evening entertainment, and the peaceful atmosphere on deck made your trip memorable and that you enjoyed the cruise! We do hope to welcome you back on board with us again in the future. With kind regards,

Trusted Customer

9 months ago

Date of purchase: 18/08/2024

Fabulous Finesse

Excellent communication throughout

Maryanne

European Waterways

9 months ago

Dear Trusted Customer, Thank you very much for your service review! We'll be sure to pass this on to all involved. With kind regards,

Product reviews

Maryanne

European Waterways

9 months ago

Dear Trusted Customer, Thank you for your fantastic review, following your cruise aboard Finesse! We’re thrilled to hear that your cruise, along with the wonderful crew, exceeded all your expectations. It’s great that you enjoyed the open demonstration galley with Chef Arnie’s culinary creations, as well as the attentive service from the rest of the crew. We're delighted to hear your thoughts that a five star rating doesn't seem enough, and we certainly hope to welcome you back for another five-star journey in the future!

Mr Chris Skalet

Knoxville, TN

9 months ago

Date of purchase: 11/08/2024

What Mr Chris Skalet said about European Waterways:

You will love the Spirit of Scotland!

Good, this is the first I have seen of any contact post cruise.

Maryanne

European Waterways

8 months ago

Dear Mr Skalet, Thank you very much for your five star review!

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Maryanne

European Waterways

8 months ago

Dear Mr Skalet, Thank you for taking the time to send us your review! We're delighted that the Spirit of Scotland crew made you feel like part of the family and that every aspect of your journey, from the service to the delicious cuisine, exceeded expectations. We are thrilled to hear you recommend a private whole boat charter with us, and that you're as fond of the Highland Coos as we are! We do hope to welcome you back on board with us in the future.

Ms Kelly Sexton

Seattle, WA, USA

9 months ago

Date of purchase: 28/07/2024

What Ms Kelly Sexton said about European Waterways:

What a trip! I'd do it again in a heartbeat.

I did not book the cruise, but any questions I had submitted were promptly answered.

Maryanne

European Waterways

9 months ago

Dear Kelly, Thank you very much for your five star service review! We're so pleased to receive your feedback on your experience. With kind regards,

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Maryanne

European Waterways

9 months ago

Dear Kelly, Thank you very much for your five star review, following your cruise aboard the Scottish Highlander. We're thrilled to hear it was a trip of a lifetime, made better by our crew who will be ecstatic to hear it. Your thoughts on the food, scenery and excursions are also greatly appreciated - and we're especially pleased you found the vessel beautiful and very comfortable! We do hope to welcome you back on board with us in the future. With kind regards,

Trusted Customer

9 months ago

Date of purchase: 28/07/2024

Maryanne

European Waterways

9 months ago

Thank you very much!

Product reviews

Ms Margret Heyliger

Bermuda

9 months ago

Date of purchase: 11/08/2024

Maryanne

European Waterways

9 months ago

Thank you very much!

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Mr Geoffrey Mathams

Brisbane Australia

9 months ago

Date of purchase: 04/08/2024

What Mr Geoffrey Mathams said about European Waterways:

Wonderful canal cruise in france

The pick up and drop off were good and the woman who met us for the pick up was cheery and bright.

Maryanne

European Waterways

9 months ago

Dear Geoffrey, thank you very much for your five star service review! We're thrilled you had a wonderful canal cruise in France. With kind regards,

Product reviews

Maryanne

European Waterways

9 months ago

Dear Geoffrey, Thank you very much for your five star review, following your cruise aboard hotel barge L'art de Vivre. Our crew take great pride in their service levels, so I'm sure they will be absolutely delighted to hear your feedback from your cruise experience. Thank you for cruising with us, and we hope to welcome you back on board in the future. With kind regards,

Trusted Customer

9 months ago

Date of purchase: 04/08/2024

Maryanne

European Waterways

9 months ago

Thank you very much!

Product reviews

Mr Charles (Skip) Vaughan

Atlanta m, GA USA

9 months ago

Date of purchase: 04/08/2024

Maryanne

European Waterways

9 months ago

Thank you very much!

Product reviews

Maryanne

European Waterways

9 months ago

Dear Charles, Thank you very much for your five star review, following your cruise aboard hotel barge Rosa. We're delighted to hear that you found the quality and customer service was front and centre for everything the crew did for you, and we thank you for your recommendations! We hope to welcome you back on board with us in the future. With kind regards,

Mr Thomas W Hogan

Borrego Springs, California, USA

9 months ago

Date of purchase: 04/08/2024

What Mr Thomas W Hogan said about European Waterways:

A Burgundy Idyll.

We arrived in Paris during the Olympics, so pre and post transportation could have been a real problem. The L'Art de Vivre team handled everything seamlessly. There were no problems or delays at...

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Maryanne

European Waterways

9 months ago

Dear Thomas, Thank you very much for your five star service review! We're so thrilled you found your pick-up to be seamless, especially during the busy Olympic period. We'll be sure to pass on your kind words to the team! With kind regards,

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Maryanne

European Waterways

9 months ago

Dear Thomas, Thank you very much for your feedback, we're thrilled to hear that you had such an enjoyable and enriching experience aboard L'Art de Vivre! It's wonderful to know that our crew, wines, and cuisine contributed to your understanding and appreciation of the region. We're also delighted that you found the journey along the canal to be so relaxing and memorable. Thank you for sending us your photographs, we look forward to sharing them! We hope to welcome you back for another cruise with us. With kind regards,

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About European Waterways

Our fully crewed, all inclusive luxury hotel barges cruise the inland waterways of nine European countries, along canals, rivers, lakes, lagoons and lochs, giving you the opportunity to experience life there from a truly unique perspective. Our hotel barges are ideal for people looking for either an individual cruise with other like-minded people, or for those choosing a whole barge charter for a family or group of friends. At European Waterways, we have built a reputation providing luxury barge cruises to a discerning clientele in search of a truly unique experience. We look forward to welcoming you aboard very soon.

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+441753598555

European Waterways Ltd, The Barn, Riding Court, Riding Court Roa, Datchet, Berkshire, SL3 9JT, United Kingdom

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European Waterways Reviews

Spirit of ScotlandMore reviews of this product (349)View product websiteThe Spirit of Scotland provided a first class cruise along the Caledonian Canal. The staff was friendly and knowledgeable and each day held something varied and delightful whether it was cruising...Read all

FinesseMore reviews of this product (59)View product websiteCruising on Finesse, along with her fabulous crew, was a magnificent experience. Everything was perfect, including the weather! In particular we liked the open kitchen, Arnie the chef, has exactly...Read all

Spirit of ScotlandMore reviews of this product (349)View product websiteFrom the moment you step on the boat, you feel welcomed into the family of Spirit of Scotland. The service is absolutely fantastic. Morgan and Phillipa (Pip) are two of the most congenial and...Read all

Scottish HighlanderMore reviews of this product (349)View product websiteThis was a trip of a lifetime. The barge is beautiful and very comfortable. The food was absolutely top drawer! The crew made the trip even better with the fantastic care and they were all so...Read all

Spirit of ScotlandMore reviews of this product (349)View product website

La Belle EpoqueMore reviews of this product (97)View product websiteI have already highly recommended this cruise to potential guests.

L'Art de VivreMore reviews of this product (66)View product websiteThe crew onboard were cheerful and extremely helpful. The captain/tour director was very good at his job and had all the information and got it over very well. The barge driver never got us lost once...Read all

Spirit of ScotlandMore reviews of this product (349)View product websiteIt was a great trip. It really exceeded our expectations.

RosaMore reviews of this product (74)View product websiteThe crew and trip were simply outstanding. Quality and Customer service was front and center for everything they did. Would highly recommend it to others. Meals…superb!

L'Art de VivreMore reviews of this product (66)View product websiteWe absolutely loved our stay aboard the L'Art de Vivre. The crew were most welcoming and helpful, the wines, and the explanations of those wines by the steward, helped bring an understanding of the...Read all

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