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European Waterways Reviews | Customer Service Reviews for https://www.feefo.com/reviews/european-waterways | Feefo

Displaying all 1,417 reviews

Trusted Customer

8 months ago

Date of purchase: 15/09/2024

Maryanne

European Waterways

8 months ago

Thank you very much!

Product reviews

Trusted Customer

8 months ago

Date of purchase: 08/09/2024

This was a wonderful experience and a memorable holiday.

It was timely and informative with just the right amount of detail. The Company was excellent to deal with.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star service review! We're thrilled your experience was wonderful, and that this was a memorable holiday. We'll be sure to pass on your feedback to all involved!

Product reviews

Ms Arlis McLean

Tucson AZ

8 months ago

Date of purchase: 22/09/2024

What Ms Arlis McLean said about European Waterways:

This is a fantastic cruise in a charming part of France.

All was great. My only issue is that it wasn't really a 7 day cruise, we didn't board the boat until 4:00 on Saturday and we were dropped off at 10:00 am the following Sunday. I know the crew needs...

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Maryanne

European Waterways

8 months ago

Dear Ms McLean, Thank you very much for your five star review! All feedback is very important to us, and we appreciate you taking the time to do so. Indeed, our 6-night/7-day cruises often enjoy a late afternoon pick-up, with an earlier drop-off on the Saturday so that guests can continue their onward journey with ease and convenience. This also allows our crews to prepare the barges for the next week of guests, and enjoy a well-earned rest. We will do our utmost to make this information clear to future guests, and we do hope to welcome you back on board with us again!

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Trusted Customer

8 months ago

Date of purchase: 22/09/2024

Excellent Very informative and business like.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your service review, we're pleased you found the service to be excellent!

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Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star review, following your cruise aboard Panache. All feedback is very important to us, and we're grateful that you took the time to send us your thoughts, which we have passed on to the relevant teams for review. We are, however, delighted that you found the meals and wines to be excellent as dining is a main event on our cruises! Thank you for sharing with us your photographs, and we do hope to welcome you back on board with us again in the future.

Trusted Customer

8 months ago

Date of purchase: 22/09/2024

Panache: a spectacular way to experience Alsace

Customer service was responsive to questions and provided all the information we needed in a timely fashion.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you for your five star service review! We'll be sure to pass your feedback on to all involved in your booking.

Product reviews

Trusted Customer

8 months ago

Date of purchase: 22/09/2024

A nice quiet relaxing week . Well looked after.

Very efficient.

Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your review, we're so pleased you enjoyed a nice and quiet relaxing week, and felt well looked after! We do hope to welcome you back on board with us in the future.

Product reviews

Trusted Customer

8 months ago

Date of purchase: 22/09/2024

Wonderful experience

Excellent information sent before the cruise. Outstanding service after the cruise when I left my iPad on the boat. They sent it to me at my home and I had it within a week! I was amazed and...

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Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for your five star service review! We're thrilled you found your pre-cruise information to be excellent, and we're especially delighted you were able to be reunited with your iPad within a week. We'll be sure to pass on your feedback to Captain Matthew and his crew, and we do hope to welcome you back once again in the future!

Product reviews

Trusted Customer

8 months ago

Date of purchase: 22/09/2024

The shuttle service from Paris to the boat was efficient. However, the passenger and luggage space in the vans was a bit cramped. Also, it would have been nice to have English speaking drivers so...

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Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you very much for providing your service feedback. All feedback is extremely important to us, and we're grateful you took the time to send us yours, which we have passed on to the relevant teams for review.

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Maryanne

European Waterways

8 months ago

Dear Trusted Customer, Thank you for your wonderful review! We're thrilled to hear that, despite the weather, your cruise on hotel barge La Belle Epoque exceeded your expectations. We're glad you enjoyed the outstanding service, delicious food, and wines that truly highlighted the beauty of Burgundy. We hope to welcome you back in the near future!

Ms Susan Ippolito

ANCASTER ONTARIO CANADA

8 months ago

Date of purchase: 22/09/2024

What Ms Susan Ippolito said about European Waterways:

A BUCKET LIST MUST, AMAZING.

I DID NOT ARRANGE THE TRIP BUT EVERYTHING WAS TAKEN CARE OF WHEN WE ARRIVED FROM PICK UP ON OUR FIRST DAY TO THE END.

Maryanne

European Waterways

8 months ago

Dear Ms Ippolito, Thank you very much for your five star service review! We're thrilled you had an amazing bucket list experience!

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Trusted Customer

8 months ago

Date of purchase: 22/09/2024

I haven’t had any experience with it.

Maryanne

European Waterways

8 months ago

Thank you for your feedback!

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About European Waterways

Our fully crewed, all inclusive luxury hotel barges cruise the inland waterways of nine European countries, along canals, rivers, lakes, lagoons and lochs, giving you the opportunity to experience life there from a truly unique perspective. Our hotel barges are ideal for people looking for either an individual cruise with other like-minded people, or for those choosing a whole barge charter for a family or group of friends. At European Waterways, we have built a reputation providing luxury barge cruises to a discerning clientele in search of a truly unique experience. We look forward to welcoming you aboard very soon.

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+441753598555

European Waterways Ltd, The Barn, Riding Court, Riding Court Roa, Datchet, Berkshire, SL3 9JT, United Kingdom

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European Waterways Reviews

Spirit of ScotlandMore reviews of this product (351)View product website

L'Art de VivreMore reviews of this product (66)View product websiteEverything about this trip abord the L'Art de Vivre was fantastic. The food, the wines and the off-barge experiences were all exceptionally good and the crew were friendly, professional and very...Read all

PanacheMore reviews of this product (351)View product websiteThis was even better than our cruise from 2 years ago. The team, especially the Captain, Bryan was outstanding. Bryan was so well educated in all the places we visited. He was an amazing tour guide,...Read all

PanacheMore reviews of this product (351)View product websiteReview are based on expectations….which are results of comparing! Since we were on the Enchanté last year and 3 other barging trips before, evaluating is more easy now! 1-Cabin is a container to...Read all

PanacheMore reviews of this product (351)View product websiteThe Panache was a wonderful experience. The itinerary was well paced and interesting, the food was scrumptious, and the crew was outstanding, led by Captain Bryan, who was as good a tour leader as a...Read all

PanacheMore reviews of this product (351)View product websiteVery nice crew. Clean ,good food and accommodating.

L'Art de VivreMore reviews of this product (66)View product websiteWe loved our luxury barge canal cruise on L'Art de Vivre. The boat is beautifully restored, kept very clean, rooms replenished every time we left the boat, comfortable beds and linens. A very nice...Read all

La Belle EpoqueMore reviews of this product (97)View product websiteWe would rate our cruise on La Belle Epoque as excellent despite less than ideal weather conditions. From the welcoming toast to the final dinner celebration, the crew were a delight. No request...Read all

AthosMore reviews of this product (351)View product websiteAMAZING, CAPTAIN AND CREW. THEY WERE AWESOME. RELAXING AS WELL AS VERY INFORMATIVE THE PLACES WE VISITED WERE BEAUTIFUL. WE ADDED GOLF ON OUR TRIP AND THEY WERE VERY ACCOMMODATING. THE CHEF WAS...Read all

Scottish HighlanderMore reviews of this product (351)View product websiteLove loved our cruise! The crew was awesome. We all enjoyed our time cruising and visiting with the crew. Would do another one!

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