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ESE Direct Reviews

https://www.esedirect.co.uk/
Rated
Exceptional

The Experts in Products for Business

Service
4.7
/5
Product
4.6
/5

5

4

3

2

1

174

29

4

4

5

216

ratings over the past year

Displaying all 3,482 reviews
Trusted Customer
7 years ago
Date of purchase: 29/09/2017
Great service all on time as stated
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DB
Deborah Boyt
7 years ago
Date of purchase: 27/09/2017
What Deborah Boyt said about ESE Direct:
ease of website, very good delivery service
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Trusted Customer
7 years ago
Date of purchase: 01/10/2017
Excellent product Very fast service from order to delivery
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Trusted Customer
7 years ago
Date of purchase: 21/09/2017
Excellent service. Items arrived when promised.
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Trusted Customer
7 years ago
Date of purchase: 28/09/2017
Site was clear and easy to find what you wanted and ordering was quick and easy with delivery as stated.
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Trusted Customer
7 years ago
Date of purchase: 25/09/2017
very poor.
Service was very poor. Been promised to deliver item at certain date and the item was not delivered so far (nearly 3 weeks). Sent a false email saying that item has been delivered when there was...

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Michelle - Customer Care Supervisor
ESE Direct
7 years ago
Hello

Thank you for your valued feedback. We are so sorry for the inconvenience you have faced with the delay to your delivery. This has been due to insufficient stock levels. As confirmed with your colleague, we have sourced an alternative product, which will be delivered Friday morning.

Thank you
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SV
Stanley Vaughan
7 years ago
Date of purchase: 29/09/2017
What Stanley Vaughan said about ESE Direct:
Product as expected, delivery not the fastest ( could be that items are manufactured on order which if the case then delivery is also very good)
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Paul Hardman
Leeds
7 years ago
Date of purchase: 23/09/2017
What Paul Hardman said about ESE Direct:
These trolleys are compact and light, We use these for tool transportation from the Vans to the sites No more arms aching always trying to carry that 1 Item more than you need to carry, fully...

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JM
John McMahon
7 years ago
Date of purchase: 21/09/2017
What John McMahon said about ESE Direct:
not very good, late delivery and no customer service to informing me!
was give a 5-7 day lead time on your web site. I order these items as the client had to have them in 8 days following the order. Eventually turned up after 20 days! No call to say they were delayed....

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Ryan - Customer Care
ESE Direct
7 years ago
Hello John. We do apologise for the delays in your order and the lack of communication. We have tried contacting you and if you wish to discuss this further then please call us. We do hope that you do consider us again in the future.
Thank you
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Ian Kennedy
7 years ago
Date of purchase: 22/09/2017
What Ian Kennedy said about ESE Direct:
Very solid & substantial gate!
The product is high quality very substantial steel fabrication. Weighty & solid. After order there was a silence from the suppliers - at day 10 I enquired after my goods to be told to be despatched...

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About ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.
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0808 163 3811
Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom
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About ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.