I'm sorry to give poor but wrong items delivered took 16 attempts over 3 days to get through on the phone and emails were not answered, frustrating is an understatement.
When I did get through...
Still waiting for product despite chasing on a number of occasions
Date of purchase: 24/11/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Equine Essentials Direct:
My only grip was that my order was out of stock , perhaps they should of checked before taking money.
And they didn't notify me of the problem , it took a phone call from me to salt out the problem...
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Product reviews
Date of purchase: 07/10/2017
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Trusted Customer
Feefo Verified
8 years ago
I bought a reasonable price rug as a backup. Service was good and arrived promptly!! Thankyou.
Product reviews
Date of purchase: 14/11/2017
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Trusted Customer
Feefo Verified
8 years ago
Super service, well done chaps
Product reviews
Date of purchase: 29/09/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Equine Essentials Direct:
Always smiley and helpful. I have only had my horses for the two years this time around after a 20 year break, so of course I need advice!
Offer alternatives if items not in stock. Have often waived...
The product was advertised as being delivered within 3-5 working days, it took 9 working days to get to us. We where not contacted to be informed that it was going to be late and i needed it in time...
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.