Had booked a car for 22.00hrs arrived at 22.10 hrs to find the office closed!! Had to rent another car from Hertz!!!!!
Customer Support Team
ebookers
6 years ago
Hi there, thank you for raising your concern here and we are sorry to learn that you had to wait for the pickup. We have looked into the matter and upon checking with Hertz they have informed us that the pick up was done on 25th Oct at 23:10 and it was the same booking that was already made with them there was no separate booking created for the pickup. If you require any further assistance with regards to the booking you can respond to us here and we will get back to you as soon as possible. Thanks,^B
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Eric Latimer
Rockcorry
6 years ago
What Eric Latimer said about ebookers:
Very helpful
Very good prices easy to navigate site
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Ghee
Dublin
6 years ago
What Ghee said about ebookers:
The multicity option simplified my booking significantly. The price is very reasonable. Instead of the 6 bookings now it is reduced to 3. Having a local support number also helps.
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Henry
6 years ago
What Henry said about ebookers:
Charged one night cancellation fee
Your app can not recognise multiple email address under a single profile. As such o was unaware that I made a booking weeks in advance to a trip. I was changed a cancellation fee at 180€ as the...
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Customer Support Team
ebookers
6 years ago
Hi there, we are sorry to learn about the hardships you faced. Please advise whether your issue was resolved or not. if not then please let us know here so that we can help to resolve . Thanks.
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Trusted Customer
6 years ago
***** 5 atars
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Trusted Customer
6 years ago
Very good service
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Trusted Customer
6 years ago
Completely confused about whether I need to pay baggage fee
Completely confused about whether I need to pay baggage fees. Not clear when I booked and only saw when received itinerary. Even still it is contradictory. I shouldn’t have to chase this
Customer Support Team
ebookers
6 years ago
Hi there, I have checked the baggage policy of your upcoming reservation with us and it has been booked without any checked luggage. You can add the check-in luggage on your ticket as per the airline's policy through manage my booking option on the their website or at the time of online check-in or by doing the check-in at airport. Thanks, ^RC.
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Teresa
6 years ago
What Teresa said about ebookers:
The lady who helped my arrange airport assistance was very helpful
At ebookers we believe in more rewarding travel experiences and as travel lovers ourselves, we understand that your journey begins with the planning of your trip. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At ebookers we believe in more rewarding travel experiences and as travel lovers ourselves, we understand that your journey begins with the planning of your trip. If you need help with an existing booking, chat now to our Virtual Agent
