easyfinancial Reviews

We recognize the issues raised by the customer about their recent interactions with our service. Our investigation reveals that the customer's loan application was approved at an interest rate of 46.96%, and the loan was disbursed within five days of us receiving their application. The duration of the loan process is contingent upon the customer promptly submitting all necessary documents and our underwriting team's subsequent review. Our records indicate that the application was received on June 17th, approved on June 19th, and the required documents were provided by the customer on June 20th. Full approval was granted on the same day, June 20th. However, the customer was unable to visit our branch to complete the paperwork until June 21st. According to our notes, the customer reviewed the documents and consented to the terms, including the interest rate of 46.96%. Had there been any concerns about the rate, our team was prepared to explain the details further. It is also beneficial for the customer to know that our unsecured loans do not have prepayment penalties, allowing for additional payments at any time to reduce interest charges and potentially shorten the loan's lifespan. Additionally, with each lump-sum payment, there may be an opportunity for the customer to qualify for a lower interest rate should they apply for a future loan increase. We encourage the customer to use the Goeasy connect app for convenient monitoring of their loan status and to receive updates on new offers. We sincerely apologize if there was any delay in our responses or if the details regarding the interest rates were not communicated clearly during the process. Should the customer have any further questions or issues, we are available and eager to assist. Please reach out to our customer service team at 1.888.502.3279, available from Monday to Friday, 8 am to 8 pm EST, and on Saturday and Sunday from 10 am to 6:30 pm EST.