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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,844 reviews

Peter Webb

Feefo Verified

3 years ago

What Peter Webb said about Dobies:

Very disappointed won’t be using them again.

The plants arrived in a very poor condition. However I potted them on a placed them on a warm windowsill but next day they had died.

Megan

Dobies

3 years ago

We are sad to hear your comments and share your disappointment, this is not the performance we have come to expect from these plants. Our customer service team are available 7 days a week and we are always more than happy to help with any issues that may arise! We have organised a replacement order straight away, this should be with you before the end of April. Kindest regards, Meg. Dobies customer care.

Paul Marvell

Feefo Verified

Deal

3 years ago

What Paul Marvell said about Dobies:

Quality plants & service.

Emails to say when dispatched, collected, delivery & delivered. Plants arrived on time & were well packaged.

Megan

Dobies

3 years ago

We are grateful for the time you have taken to share your 5 star review with us. We are over the moon to hear you are happy with the communication received throughout your order and the plants arrived in the promised time. kindest regards, Meg. Suttons customer care.

Neil Dunford

Feefo Verified

Walton on Thames

3 years ago

What Neil Dunford said about Dobies:

Great company, but why do they use the Post Office?

I rate Dobies very highly. Their service and quality are excellent. But recently sent seedlings arrived a week after despatch and were very stressed. Some died. It would be great if they used a...

Megan

Dobies

3 years ago

Thank you for your kind comments. We are sorry to hear some of the plugs you have received have not tolerated their time in transit well, we appreciate your feedback and we will certainly pass this onto our mangers for their consideration. Kindest regards, Meg. Dobies customer care team.

Mike Armitage

Feefo Verified

Sheffield

3 years ago

What Mike Armitage said about Dobies:

Recommend

Arrived in good condition. Now growing on well. Would buy again.

Megan

Dobies

3 years ago

We are grateful that you took the time to share your valuable review, it is a pleasure to read such positive comments and we appreciate your support. Kindest regards, Meg. Dobies customer care.

Linda Jones

Feefo Verified

Reading

3 years ago

What Linda Jones said about Dobies:

Was kept well informed about the delivery of the plants, which arrived in good order, and are doing well.

Megan

Dobies

3 years ago

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments. Kindest regards, Meg. Dobies customer services.

Charlie Porteous

Feefo Verified

Prestonpans

3 years ago

What Charlie Porteous said about Dobies:

The delivery charges are very expensive. The plants were good

Megan

Dobies

3 years ago

We strive to keep our delivery charges as low as possible but sadly they reflect the charges put to us by the courier. We feel it is important to be transparent with this cost rather than absorb it into the price of our products as many companies do. We are so pleased to hear you are happy with the products received. Kindest regards, Meg. Dobies customer care.

Trusted Customer

Feefo Verified

3 years ago

Tomato and Chilli seed

Prompt delivery

Megan

Dobies

3 years ago

Thank you for your kind review, we are so pleased to hear the item arrived in the promised time . Kindest regards, Meg Dobies customer services.

Julie Edsall

Feefo Verified

3 years ago

What Julie Edsall said about Dobies:

Not much information about the size of the actual plant only the size of th

Bought on line through website. Simple to use but lacked detail about plant size etc

Hannah

Dobies

3 years ago

Thank you for your kind review. Unfortunately we do not list plant sizes as they can vary however do list pot sizes to give you an estimate of the sized plant you are purchasing. We do appreciate your feedback on this matter and will ensure this is passed on to the relevant department. Kind regards, Hannah, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

As expected

Arrived within timeframe an£in good condition

Naomi

Dobies

3 years ago

Many thanks for leaving your great review. It is good to know your order arrived on time and was in a good condition on arrival. Your valued feedback is appreciated. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

3 years ago

Cannot say more as only planted couple of days ago so unable to comment further

Megan

Dobies

3 years ago

We appreciate this and hope they thrive. Kindest regards, Meg. Dobies customer care.

Lesley Caddick

Feefo Verified

3 years ago

What Lesley Caddick said about Dobies:

Ridiculously tiny plants

Ordered plug plants and have been sent what was previously called postiplugs, so tiny that they fit through your letterbox. This is not what I expected or wanted! Never again….

Hannah L

Dobies

3 years ago

Thank you for your review. We are very sorry to hear you are disappointed with your order. The plug plants are 3-6cm and have an extra strong root system to allow them to mature in to wonderful plants once re potted. This information is stated via our website and do apologise for the confusion caused. Kind regards, Hannah, Dobies Customer Care

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