Dobies Reviews

I am sorry to hear that you have not received the replacement plants as expected Catherine. I can appreciate how disappointing and frustrating this must have been. I can see that this issue has now been resolved, and we hope the outcome provided has addressed your concerns. We appreciate your patience and apologise for the inconvenience caused. Your feedback has also been noted as we continually review our service to improve the experience for our customers. Kindest regards, Naomi, Dobies Customer Care.

We are sorry for any confusion caused by the wording around dispatch Andy. While your order was sent from us within 24 hours as advised, we appreciate that the time taken for the plants to arrive was longer than expected and understand your disappointment. We are continually reviewing our delivery processes to ensure orders reach customers as promptly as possible, and we appreciate you sharing your feedback. We hope your plants settle in well and go on to grow successfully. Kindest regards, Naomi, Dobies Customer Care.

We are sorry to hear that the replacement baskets did not meet your expectations and that they appeared to be the same as the original ones received. We appreciate how disappointing this must have been, particularly after you had already raised your concerns. Your feedback is important to us and will be shared with the relevant team so we can review the quality of the products supplied and the replacement process. We apologise for the inconvenience caused and appreciate you taking the time to let us know. Kindest regards, Naomi, Dobies Customer Care.