Good Afternoon
Thank you for taking the time to leave us a review.
As with all professional qualifications, learners have to meet the level-appropriate standards set by the awarding organisations. Our Assessors are obliged to provide learners with constructive feedback to support them in achieving these standards. We provide comprehensive inductions offering level-specific guidance on the expectations and standards required, and learners can book one-to-one calls to discuss any of the points further. Learners can complete activities (which is a free attempt at writing for assessment), and then they are graded on a pass or refer basis. A pass will always continue suggestions for improvements, and any errors that would be a refer in future work submissions will be highlighted as in a first submission, the assessor will not refer you for minor errors unless dictated by the awarding organisation.
Learners are able to access unlimited support and guidance during their studies, so we are sorry that you feel this has not been available to you. With an experienced support team and a well-established education team, we aim to provide the most appropriate channels and methods of support for each learner.
Learners will always be provided with the opportunity to change their course; however, associated fees, such as registration, would need to be covered by the learner as the original fee will have already been paid to the awarding organisation. This fee would be waived if DLC Training has not met our required standards.
Can we request you contact kimberley.jayne@dlctraining.co.uk to share the information relating to the issue you have raised in your review so we can find the most appropriate solution?
Kind Regards
The DLC Training Team
