Thank you for your feedback, I'm glad we could help.
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
Beth Harvey the travel rep who organised our cruise could not have been more helpful.…
Beth Harvey the travel rep who organised our cruise could not have been more helpful. She arranged everything and was so pleasant to speak with and I can't praise her enough.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback and kind words about Beth - she'll be thrilled to hear them. Have a lovely holiday.
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
Professional, helpful and prompt service
Professional, helpful and prompt service
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your kind words and service rating - I'll pass them on to Kathryn who assisted you. Have a great holiday.
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
Thanks for your help
Thanks for your help
DisabledHolidays.com
DisabledHolidays.com
11 years ago
You're very welcome, have a great holiday!
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
the telephone organisers were pleasant and helpful, but at present, apart from a receipt for…
the telephone organisers were pleasant and helpful, but at present, apart from a receipt for the payment, I have had no confirmatory documents about the hotel's full facilities apart from the brief...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your comments. You will be receiving your tickets in the coming weeks, however if you have any specific questions about the hotel's facilities please don't hesitate to give us a call on 0800 993 0796 and we'll be happy to help you. In the interest of improving our service - do you feel that there is extra information we should have given you over the phone at the time of booking?
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
The lady that looked after me was understanding to my husbands needs and sought us…
The lady that looked after me was understanding to my husbands needs and sought us a holiday that would suit the both of us.She arranged everything and even provided help with holiday insurance.We...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
That's great. I hope you have a fantastic holiday.
Kind regards,
Paul Nadin
Managing Director
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Trusted Customer
12 years ago
Natalie was excellent making sure that she linked with the hotel and flight company to…
Natalie was excellent making sure that she linked with the hotel and flight company to get the special requirements we needed and she kept me up to date at regular intervals.I have every confidence...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback. I will pass on your encouraging comments to Natalie.
Kind regards,
Paul Nadin
Managing Director
0
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Trusted Customer
12 years ago
Generally very helpful although was promised a return call to confirm booking which I didn't…
Generally very helpful although was promised a return call to confirm booking which I didn't receive and had to ring again, leaving a message. This call was returned and an apology was made.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback. So sorry we failed to call you back. We have been swamped by extra calls but that is no excuse. Will try harder...
Kind regards,
Paul Nadin
Managing Director
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Trusted Customer
12 years ago
The staff were helpful and polite although nobody could give us any information on our…
The staff were helpful and polite although nobody could give us any information on our allocated cabiin ie we requested an aft balcony cabin and as of yet we do not know where on board we are...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for your feedback. I understand Rachel has been in touch with you to answer all of your questions, so I'll simply say congratulations on your anniversary and I hope you have a wonderful cruise!
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
We were glad of your support last year, with Fred Oelson, Cruise.
However, this year,…
We were glad of your support last year, with Fred Oelson, Cruise.
However, this year, I emailed the Princess Cruises to ask for a wheelchair on our holiday, booked on Emerald Princess, 14/10/14,...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback. Could I ask you to give us a call so we can help with the hire of your wheelchair? Our number is 0800 993 0796.
Kind regards,
Jonathan Carter
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