Dear Clara,
Thank you for placing your rug order with Designers Guild and leaving your review. Our rugs are a great way to bring design, colour and texture into a space, enjoy!
Kind Regards
Debbie
Delivery was good but the rug arrived dirty and smelling musty. Should not have been sold.
D Paice
Designers Guild
2 years ago
Dear Customer,
As you know you reached out to us us at Customer service regarding your rug orders. Sometimes our rugs are used for photo shoots, and it is likely this was dispatched by accident. Of course this shouldn't have occurred and we offer our sincere apologies. I know my colleague has arranged a white glove collection for the rugs for you and and a goodwill gesture will be sent across.
Kindest Regards
Debbie
I got an exceptionally good price on these towels, delivery was very quick and the towels are extremely good quality, nice and plump and fluffy - I’m very pleased!
D Paice
Designers Guild
2 years ago
Dear Customer,
Thank you for placing your order at Designers Guild and taking the time to leave your review on our towels. We are so pleased you love the quality and you found the shopping experience efficient. We look forward to serving you again soon.
Kind Regards
Debbie
Product reviews
Date of purchase: 28/01/2024
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Trusted Customer
Feefo Verified
2 years ago
A vastly improved service compared to two years ago. Thank you for your prompt delivery of my items with no fuss in placing my order online. I love both my fish shaped carafes as they go with the...
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D Paice
Designers Guild
2 years ago
Dear Customer,
Thank you so much for your returning custom to Designers Guild, despite having endured a delay to your previous order. I remember your order from then. Really pleased your were able to order more of the fish carafes successfully, enjoy!
Kind Regards
Debbie
Dear Customer,
Thank you for shopping with us at Designers Guild and leaving your review on the quality of our products. We are so pleased you love your new purchase and look forward to serving you again soon.
Kind Regards
Debbie
Delivery wasn’t as organised. I had a call re date and I said it needed to be afternoon. I was told there’d be a call approx 12:30 to give me 30 mins heads up.
The delivery came at 08:30 when I was...
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D Paice
Designers Guild
2 years ago
Dear Customer,
Thank you for your feedback. I have just spoken with the delivery team. They have written on their notes that you had requested an earlier delivery appointment if one did become available. Due to another cancellation that morning this was then possible, and they drivers decided to take the chance to see if you were home for this early delivery. I did mention to them a phone call on the way of course should of occurred.
Please note white glove delivery does not literally mean the drivers will wear white gloves. It refers to the service provided to receive products that require special care during processing, delivery and set up, removal of packaging and so forth.
Kindest Regards
Debbie
Dear Customer,
Thank you for placing your order with Designers Guild and leaving your feedback. We are pleased you found the shopping experience efficient and your love the quality of our products. Enjoy!
Kind Regards
Debbie
Excellent products as always (a throw, towels and duvets this time round) with a healthy sale discount.
D Paice
Designers Guild
2 years ago
Dear James,
Thank you for you returning custom to Designers Guild and taking the time to leave your review. We are pleased your continue to love our products as much as we do, enjoy! We look forward to serving you again soon.
Kind Regards
Debbie
Dear Juliette,
Thank you for shopping at Designers Guild and leaving your feedback regarding our service. Enjoy your new purchase.
Kind Regards
Debbie
Product reviews
Date of purchase: 20/01/2024
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Trusted Customer
Feefo Verified
2 years ago
Great service, with quick delivery, thank you!
D Paice
Designers Guild
2 years ago
Dear Customer,
Thank you for placing your order at Designers Guild and leaving your feedback. You are very welcome, we are pleased you found the shopping experience efficient and look forward to serving you again soon.
Kind Regards
Debbie
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.