Designers Guild Reviews

Dear Customer, Thank you so much for your lovely feedback. We're thrilled to hear that you're happy with the quality and presentation of your new purchase. It sounds like you've created a beautiful and unique mix with the throw and cushions. We understand your frustration about the recent sale. We have reached out via email to discuss this further. Thank you for choosing Designers Guild and we look forward to serving you again! Kind regards, Misba

Dear Customer, Thank you for shopping with Designers Guild. We look forward to serving you again! Kind regards, Misba

Dear Jeanette, Thank you for your feedback, we look forward to serving you again! Kind regards, Misba

Dear Mrs J Hemingway, Thank you for shopping with Designers Guild. Enjoy your purchase! Kind regards, Misba

Dear Amanda, Thank you so much for your thoughtful review! We're thrilled to hear that the rug's beauty and feel have impressed you, and that you had a positive experience with our website. We're glad the care instructions were clear, and we appreciate you following them. Regarding the longevity, we understand your concerns and please know that we're committed to quality and will always be here to assist on Live Chat or at shoponlineuk@designersguild.com . Kind regards, Misba

Dear Customer, Thank you for your feedback and for recognizing our efficient delivery, and we apologize for any colour discrepancy you noticed. Brightness and colour can vary across different screens, but we strive to make our photos as accurate as possible. We take all of our feedback seriously, and I will be sure to pass it on so that we can continue to improve. If you'd like to make a future rug purchase, feel free to reach out to us at shoponlineuk@designersguild.com, and we’d be happy to arrange a sample for you. We look forward to serving you again. Kind regards, Misba

Dear Customer, Thank you for your feedback, and we are sorry to hear about your experience. As stated on our website, the Porcelaine De Chine Cobalt is sold as a set with pillowcases, but the Noir colourway that you purchased is not. We will review this to prevent future misunderstandings. Our returns policy specifies that we do not cover return shipping costs. However, we offer our customers the option of free returns. Items can be returned at no charge at our Kings Road and Marylebone stores. We appreciate your input and will review all of your feedback as we are dedicated to improving our service. Kind regards, Misba

Dear Caroline, Thank you so much for your lovely review. We're thrilled to hear that you love the efficient delivery and the throw. We hope you enjoy your purchase, and we look forward to serving you again! Kind regards, Misba

Dear Customer, Thank you so much for your kind words! We're thrilled to hear that you loved the service and that the duvet looks stunning. We hope to serve you again soon! Kind regards, Misba

Dear Customer, Thank you for your review. We’re glad to hear that you’re happy with the colours and how well the rug complements your other DG pieces. We're pleased that your order was delivered within the estimated delivery window stated on your order confirmation. . Tracking information from UPS is sent once your order is dispatched, but sometimes these emails can end up in your spam or junk folder. However, we have reached out to UPS to look into this as we are dedicated to improving our service. We hope you continue to enjoy your rug! Kind regards, Misba