Please refund VAT.
And I found 3 serious problems.
Dawkes Music
Dawkes Music
11 years ago
We have refunded the VAT on 16/10/14 - we sent you an email with confirmation of this but have not received a reply from you, can you please acknowledge receipt of this mail? We will send another email with the confirmation of this today, we would suggest checking with your bank as the refund was made 8 days ago from our SagePay account.
With regards the missing product; the items were out of stock when you ordered and this would have been shown at your basket, during checkout, on the email confirmation and we also write this on your invoice that you receive with your goods. These items will follow on as soon as we have stock from the distributor.
If you have any queries can I please suggest you email me directly so I can take personal care of your order: samg@dawkes.co.uk
Many Thanks
Sam @ Dawkes
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
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Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.