The engineer was good and got the door working again
.The problem is with the company pricing structure. Intial free call out then £120 to get the door open then the office quoted £460 to repair the...
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Grande Digital
Dawes Doors
3 years ago
Good afternoon David
We have consulted with the technician who made the visit to your property. You are correct in saying there was no call out charge and we did provide a no obligation quotation obviously this then got discounted. The £120 was to get in the garage so we could determine what was required to be done. The total price was £250 + VAT. You did have the opportunity to refuse the work being done but we were instructed to continue.
We are obviously to read such reviews which are very rare considering our current star rating on Feefo. We have also been awarded the Feefo Gold Service Award for outstanding service which we are terribly proud of. If you would like to discuss this further with us, one of the team will be at hand to assist you further.
Have a good weekend.
Regards
Steve
Customer Success Manager
Garage Doors Fixed
2
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MO
Mr w osler
Feefo Verified
staplehurst
3 years ago
What Mr w osler said about Dawes Doors:
up and over door
the service was very quick same day and sorted out and working again job well done
Grande Digital
Dawes Doors
3 years ago
Good afternoon --
We are so pleased we were able to meet your expectations and the problem got resolved in a timely manner on the same day of your initial enquiry. On behalf of the team, thank you for taking the time to write a review and sharing your positive experience.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
Grande Digital
Dawes Doors
3 years ago
BarryW
0
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DI
DIANA
Feefo Verified
Tunbridge Wells area.
3 years ago
What DIANA said about Dawes Doors:
Service and value beyond my expectations.
Polite and helpful Tracey took my call on a Sunday afternoon, and arranged a visit next morning. Barry arrived promptly, gave expert advice and mended the door.
Grande Digital
Dawes Doors
3 years ago
Good afternoon Diana --
Great to hear the service from the team members who assisted you were polite and helpful, thank you on their behalf. Its really appreciated by everyone at Dawes Doors for sharing your experience after our recent visit and the work completed was to your complete satisfaction.
Have a great weekend and thanks again.
Kind Regards,
The Dawes Doors Team
Grande Digital
Dawes Doors
3 years ago
BarryW
0
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Trusted Customer
Feefo Verified
3 years ago
Good service and pleasant engineer
Grande Digital
Dawes Doors
3 years ago
Good afternoon --
Its really appreciated by the team at Dawes Doors for sharing your experience after our recent visit and you were happy with the service provided by the technician.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
Grande Digital
Dawes Doors
3 years ago
VinceW
0
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Trusted Customer
Feefo Verified
3 years ago
excellent work
Disappointed by the delay on the original promise but Engineer excellent when the work was done
Grande Digital
Dawes Doors
3 years ago
Good afternoon --
Apologies the original appointment had to get moved to another day so we are thankful for your understanding and patience. Obviously great to hear when we did reach you the work was completed to your satisfaction.
Enjoy the rest of your day and have a good weekend.
Kind Regards,
The Dawes Doors Team
Grande Digital
Dawes Doors
3 years ago
IanL
0
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Trusted Customer
Feefo Verified
3 years ago
Beware
Was quoted for a new motor. My installer told me the quote was twice what I should pay and was ‘daylight robbery’.
Grande Digital
Dawes Doors
3 years ago
Good afternoon --
As with all jobs we carry out a full survey and then provide a no obligation quotation. There was also no call out charge so we are happy to provide the customer with the quote for them to decide from there. As for the comments made by the technician who made the visit yo your property, we will investigate this further and make an addition to our reply when more is established.
Kind Regards,
The Dawes Doors Team
2
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MR
MR
Feefo Verified
3 years ago
What MR said about Dawes Doors:
Excellent service from initial call to completion less than 3 hours A++
Called the office at 7.30, the phone was answered and my enquiry dealt with in a very polite and professional way, I was advised that an engineer was available and that they would call me when they...
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Grande Digital
Dawes Doors
3 years ago
Good afternoon Paul --
You are very welcome and thank you for considering the services of Dawes Doors, it was our absolute pleasure to serve you. Your feedback will be shared with the team and technician who visited your property. If we can be of any further assistance please do not hesitate to contact the team.
Enjoy the rest of your day and thanks again.
Kind Regards,
The Dawes Doors Team
Grande Digital
Dawes Doors
3 years ago
PhilH
0
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DO
Dominika
Feefo Verified
3 years ago
What Dominika said about Dawes Doors:
Promptly done!
5 stars service.
Grande Digital
Dawes Doors
3 years ago
Good afternoon Dominika --
We are so pleased we were able to meet your expectations. Thank you for the five star review!
Enjoy the rest of your day and have a good weekend.
Kind Regards,
The Dawes Doors Team
Grande Digital
Dawes Doors
3 years ago
MarkS
0
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BI
BILL
Feefo Verified
3 years ago
What BILL said about Dawes Doors:
Prompt, polite & identified & fixed the problem in 15 mins.
Grande Digital
Dawes Doors
3 years ago
Good afternoon Bill --
Great to hear the technician was prompt and polite and sorted the problem quickly. It’s really appreciated you taking the time out of your day and sharing your positive experience.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
Grande Digital
Dawes Doors
3 years ago
NickG
0
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VA
VALERIE
Feefo Verified
3 years ago
What VALERIE said about Dawes Doors:
Ashley was very polite and explained what he was doing, on the whole a good job done.
Grande Digital
Dawes Doors
3 years ago
Good morning Valerie --
We are so pleased we were able to meet your expectations. It's really appreciated that you took the time to write a review. Your comments will be shared with the technician who served you shortly.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.