We just wanted to check that the February quote was still current. Numerous phone calls with no ring back! Eventually we hadd a call yelli b ux that we needed a new door! Given a timing for visit 30
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Grande Digital
Dawes Doors
2 years ago
Good morning --
We are grateful you bringing this to our attention and apologies for not receiving a call back regarding your initial quote in February. Your feedback and comments will be shared shortly with our service team who will investigate further.
Of course of you do require any further assistance we will ensure the technician is at hand to help you, apologies once again.
Kind Regards,
The Dawes Doors Team
The engineer arrived on time and explained to us how we could improve our garage doors (by readjusting) them, rather than replacing them, saving us a few hundred pounds!
Grande Digital
Dawes Doors
2 years ago
Good morning Linda --
Thank you for the five star review after our recent visit. Your comments will go back to the management team who will in turn share with the technician who serviced your garage door, we are delighted the work completed was to your satisfaction and saved you money in the process!
Have a great day and weekend.
Kind Regards,
The Dawes Doors Team
I was a bit disappointed with service, booked call out Monday, said will be there. Got a call about 3 pm saying engineer can not make it, will come on Tuesday. Got a call Tuesday about 2 pm saying aga
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Grande Digital
Dawes Doors
2 years ago
Good afternoon Pamela --
It was our absolute pleasure to serve you and thank you for your patience and understanding regarding the rearranged visits. Prices are advised before any work is carried out with no obligation, however, your feedback will also go back to our management team and the technician who served you.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
Honest feedback on issue, couldn’t fix it due to age of door and issue but offered alternatives and views on different garage door types.
Grande Digital
Dawes Doors
2 years ago
Good afternoon Tom --
Thank you so much for taking the time to write a review - we are pleased to hear that you were satisfied with the service from the technician and the advise provided regarding alternative door replacements etc. If you require any further assistance do not hesitate to contact the team.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
I would certainly recommend this firm for its speed of both response and action in repairing my garage door.
Grande Digital
Dawes Doors
2 years ago
Good afternoon Alec --
It was our absolute pleasure to serve you sir, thank you for giving us the opportunity. We are really grateful for taking the time to write a review and share your recent experience after our visit. Your feedback will also go back to the technician who resolved the issue with your garage door.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
Good customer service and information provided prior to the Engineers visit and the Engineer Kevin was very knowledgeable and helpful.
Grande Digital
Dawes Doors
2 years ago
Good afternoon Jack --
We are so pleased we were able to meet your expectations after our recent visit to your home.
It's really appreciated that you took the time to write a five star review.
Have a great day and thanks again.
Kind Regards,
The Dawes Doors Team
Good afternoon George --
Thank you for taking the time to share your experience. Fantastic feedback for the technician also, so thank you on his behalf.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
Quick efficient knowledgeable and extremely helpful .
Grande Digital
Dawes Doors
2 years ago
Good afternoon --
It's really appreciated that you took the time to write a review. We are so pleased we were able to meet your expectations and the work completed to your satisfaction.
Have a great day and thanks again.
Kind Regards,
The Dawes Doors Team
This service was truly excellent. I have seldom experienced an equal response from a company. Top class.
Grande Digital
Dawes Doors
2 years ago
Good afternoon John --
It was our absolute pleasure to serve you air, thank you for giving us the opportunity. We are really grateful for taking the time to write a review and share your recent experience after our visit. Your feedback will also go back to the technician who resolved the issue with your garage door.
Have a great day and enjoy your weekend.
Kind Regards,
The Dawes Doors Team
The engineer was very quick and efficient replacing the garage door cable. I’m happy with the job done and would recommend
Grande Digital
Dawes Doors
2 years ago
Good afternoon --
Excellent to hear of the prompt service and you were happy with the work completed by the technician. We really appreciate the time taken to share your experience and writing a review.
Enjoy the rest of your day.
Kind Regards,
The Dawes Doors Team
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