Charles Tyrwhitt Reviews

We're very sorry to learn that part of your order failed to reach you, which is frustrating - especially on your first purchase. We share your disappointment that not all aspects of the purchase went exactly according to plan and how we would expect. Your initial contact was with our Virtual Assistant, after which a member of our team took over. We apologize that the experience was not a positive one and led to further frustration. Our Customer Service Team are absolutely here to help and to ensure any issues are resolved ASAP, so it's upsetting that we failed initially to do so. While the above has definitely not been the best first experience with us, we are extremely pleased to see you like the items you have received, and have since placed two additional orders. We trust those will arrive both quickly and safely. We'll also do our very best to ensure any future contact with us is to the 5-star standard we aim for.