Charles Tyrwhitt Reviews

Thank you for your feedback regarding your recent order. We’re sorry to hear that the belt did not meet your expectations and appeared different from how it was shown on our website. It’s possible there was an error and the incorrect belt was sent to you. However, if the correct item was received but didn’t match the images online, we sincerely apologise either way. We always aim to provide accurate product images and clear descriptions, so we understand how disappointing this must be. Your comments have been shared with our web team so we can work on improvements for future seasons. We've arranged to refund the return handling fee and sent you an email with a special offer, should you wish to reorder something more suitable. We hope you'll be pleased with your replacement, should you choose to go ahead, and we truly appreciate you taking the time to share your thoughts.

We love nothing more here at Charles Tyrwhitt than to see customers enjoying our beautiful, high-quality shirts. So it's fantastic that has been the case here on your very first order! We hope this continues for many years to come with you as a customer.

We're over the moon to see your very kind and excellent feedback on the service you received at our World Trade Center store during your recent visit. Our team there will be absolutely thrilled that they were able to make your time with us so enjoyable, and will be looking forward to your next visit.

It's fantastic to see you have rated your new shirt from us so highly - thank you! We love nothing more than to see customers enjoying our products and loving them just as much as we do.

We're truly sorry to learn that one of your new white Twill shirts has been damaged in this way, which is incredibly disappointing of course. We aim to provide the very highest quality shirts here at Charles Tyrwhitt, something we are rated very highly for. Clearly, something has gone awry here and you have done the right thing in letting us know so we can put it right! A replacement for your shirt has already been arranged, which we'll have shipped out to you ASAP. We stand by the quality of our products and they come with a 6-month guarantee, so you are covered should the worst happen. If you do ever experience an issue such as this in the future, please don't hesitate to let our Customer Service Team know so they can help.

Thank you for sharing your feedback following your recent order, we are sorry to hear you are not happy with your shirts recently received. We can confirm that you had requested sleeve shortening to 35.5" which has been completed as requested. An email has been sent to you so that we can assist further in finding the perfect fit. We hope to hear from you soon so we can work towards a suitable and acceptable resolution.