Thank you for your feedback regarding your recent order. We’re sorry to hear that the belt did not meet your expectations and appeared different from how it was shown on our website.
It’s possible there was an error and the incorrect belt was sent to you. However, if the correct item was received but didn’t match the images online, we sincerely apologise either way. We always aim to provide accurate product images and clear descriptions, so we understand how disappointing this must be. Your comments have been shared with our web team so we can work on improvements for future seasons.
We've arranged to refund the return handling fee and sent you an email with a special offer, should you wish to reorder something more suitable.
We hope you'll be pleased with your replacement, should you choose to go ahead, and we truly appreciate you taking the time to share your thoughts.