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Charles Tyrwhitt Reviews

Rated
Excellent

Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality.

Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

16,393

1,345

655

391

946

19,730

ratings over the past year

Displaying all 274,072 reviews
MA
Mr michael atchley
Edisto Beach
10 hours ago
Date of purchase: 20/06/2025
What Mr michael atchley said about Charles Tyrwhitt:
Very poor customer service!
Sent belt that was black or charcoal in color and it was advertised as chocolate. When I sent it back they charged me shipping cost for their poor description or wrong product. I paid shipping...

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Duncan
Charles Tyrwhitt
7 hours ago
Thank you for your feedback regarding your recent order. We’re sorry to hear that the belt did not meet your expectations and appeared different from how it was shown on our website. It’s possible there was an error and the incorrect belt was sent to you. However, if the correct item was received but didn’t match the images online, we sincerely apologise either way. We always aim to provide accurate product images and clear descriptions, so we understand how disappointing this must be. Your comments have been shared with our web team so we can work on improvements for future seasons. We've arranged to refund the return handling fee and sent you an email with a special offer, should you wish to reorder something more suitable. We hope you'll be pleased with your replacement, should you choose to go ahead, and we truly appreciate you taking the time to share your thoughts.
MA
Mr michael atchley
1 hour ago
Charles Tyrwhitt has agreed to cover return shipping and provide incentive for future business.
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Trusted Customer
1 hour ago
Date of purchase: 17/06/2025
The Tyrwhitt Affect !
Answered all my questions about the shipping process and reassured me about my delivery date . Product quality is excellent and exceeded my expectations. I plan on upgrading my wardrobe in the fall...

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Trusted Customer
3 hours ago
Date of purchase: 12/06/2025
Good service: easy, on time, nice packaging, impressive and positive.
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MM
Mr John McPheron
Mt Vernon
5 hours ago
Date of purchase: 20/06/2025
What Mr John McPheron said about Charles Tyrwhitt:
Awesome shirt and great quality. I will order more in the future
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Nicholas
Charles Tyrwhitt
4 hours ago
We love nothing more here at Charles Tyrwhitt than to see customers enjoying our beautiful, high-quality shirts. So it's fantastic that has been the case here on your very first order! We hope this continues for many years to come with you as a customer.
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Brian Whiteman
Australia
6 hours ago
Date of purchase: 09/07/2025
What Brian Whiteman said about Charles Tyrwhitt:
Awesome polite great service
Excellent ⭐️⭐️⭐️⭐️⭐️
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Nicholas
Charles Tyrwhitt
3 hours ago
We're over the moon to see your very kind and excellent feedback on the service you received at our World Trade Center store during your recent visit. Our team there will be absolutely thrilled that they were able to make your time with us so enjoyable, and will be looking forward to your next visit.
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Trusted Customer
6 hours ago
Date of purchase: 07/06/2025
Fantastic shirt with great fit
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Nicholas
Charles Tyrwhitt
3 hours ago
It's fantastic to see you have rated your new shirt from us so highly - thank you! We love nothing more than to see customers enjoying our products and loving them just as much as we do.
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Trusted Customer
7 hours ago
Date of purchase: 07/06/2025
Shirts poorly made
I'm not sure what they mean by service. Purchasing the shirts online was great and the shipping was easy. The shirts themselves are an embarrassment. I have purchased from Charles Tyrwhitt multiple...

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Nicholas
Charles Tyrwhitt
2 hours ago
We're truly sorry to learn that one of your new white Twill shirts has been damaged in this way, which is incredibly disappointing of course. We aim to provide the very highest quality shirts here at Charles Tyrwhitt, something we are rated very highly for. Clearly, something has gone awry here and you have done the right thing in letting us know so we can put it right! A replacement for your shirt has already been arranged, which we'll have shipped out to you ASAP. We stand by the quality of our products and they come with a 6-month guarantee, so you are covered should the worst happen. If you do ever experience an issue such as this in the future, please don't hesitate to let our Customer Service Team know so they can help.
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Mr Edwin Fillman
Buhl, MN USA
7 hours ago
Date of purchase: 20/06/2025
What Mr Edwin Fillman said about Charles Tyrwhitt:
Great customer service
I received very good service. Although I returned my shirt, the return process was flawless.
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ML
Mr Donaldo Lopez
07075
8 hours ago
Date of purchase: 09/07/2025
What Mr Donaldo Lopez said about Charles Tyrwhitt:
Shirts and Polo
Good Service in store, think about to Clients already in your records can buy merchandise in the store at sharepoint prices, yesterday I was disapointed because a Polo can not buy at sharepoint price
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Trusted Customer
8 hours ago
Date of purchase: 04/06/2025
I ordered several shirts with custom sleeve length of 35 inches and was CHARGED EXTRA. When I received the packaged I got the typical 36 inch traditional length. Meaning, I paid the extra commission...

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Duncan
Charles Tyrwhitt
6 hours ago
Thank you for sharing your feedback following your recent order, we are sorry to hear you are not happy with your shirts recently received. We can confirm that you had requested sleeve shortening to 35.5" which has been completed as requested. An email has been sent to you so that we can assist further in finding the perfect fit. We hope to hear from you soon so we can work towards a suitable and acceptable resolution.
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
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Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.