Charles Tyrwhitt Reviews

It's always a huge disappointment whenever we see a customer not being 100% happy with their purchase and we're truly sorry to learn that was the case here. Our Customer Service Team are always here to offer assistance however, whether that be through live chat, telephone or email. We have checked, but sadly no emails or messages (via our Virtual Assistant) from you have come through. We would absolutely have helped immediately, had we received such. We'll be in touch shortly to find out a little more from you about the sizing issue, and offer what assistance we can.

Firstly, we're thrilled that you love our products and it's great to see that this latest purchase - a fantastic pair of Chocolate Brown Leather Boat Shoes - is very much to your liking. Of course, it's a shame that the time taken to receive the order has caused some disappointment, which we apologize for. While your order shows as having been delivered several days earlier than the expected date, we appreciate that sooner is always better! We do offer two expedited shipping options to the US, should you wish to receive items as quickly as possible. In any case, we very much appreciate your feedback today and hope you'll continue to enjoy shopping with us.