Charles Tyrwhitt Reviews

Many thanks for your positive feedback and we're very pleased to see that your experience with us on this order was excellent from start to finish. We hope you are just as pleased with your new items and hope to earn that elusive fifth star on your next purchase!

Thank you for placing your first order with us, and welcome to Charles Tyrwhitt. Of course, it's a real shame to see you didn't quite get the perfect size on this first purchase, but rest assured that we offer a quick and easy way to return items for a refund (or exchange). We partner with Rebound, where returning items through www.ctshirts.com/rebound can be completed in just a few clicks. Should you need any help completing that process however, our Customer Service Team are here every day to offer support and assistance. They can be reached through live chat, telephone or email. We hope that you'll be able to find your ideal combination of size and fit with an exchange.

It's always lovely to see a customer returning to our brand after a period away and thank you for your wonderful feedback on the service you received from us. We love to talk to our customers, old and new, and to provide the very best service possible. We hope you'll remain with us for many years to come enjoying the quality of our products and customer service.

We're very proud of the quality of our shirts and appreciate you recognising this within your feedback today. It always gives us great pleasure to see customers loving our shirts just as much as we do and we trust they will bring plenty of enjoyment in the months and years ahead.

We're thrilled to see you placing your first order with us and are glad that everything went very smoothly for you throughout. Hopefully, this will be just the first of many orders placed with us and that you are thoroughly enjoying your beautiful new shirts.

Thank you for sharing this feedback with us today. While we're glad to see that your sweater has been rated highly, we are certainly sorry that the delivery and condition of the packaging left a fair amount to be desired. That's extremely disappointing and can only apologise that it meant your initial impression when receiving your order was a poor one. First impressions matter, of course, so we never want that to be the case. We have refunded your delivery costs as a goodwill gesture and will ensure this feedback is passed through to our Warehouse Team. As for the jumper itself, rest assured that you are fully covered by our guarantee. So should you find the slightest problem with it, or simply wish to have a replacement which arrives in perfect condition, we'll be happy to replace it free of charge.

Many thanks for your kind words on the service received at our Southampton store, where we're delighted that the team were able to make your visit a positive one once again. We love to welcome both new and returning customers warmly, and to always ensure you have everything you need to make your visit a memorable one. We look forward to the next one!

While we're certainly sorry for the initial mix-up with your delivery, it's great to see that we acted quickly to put this right and arrange a replacement. Our Customer Service Team are always here to offer their full support whenever it's required, so you can be safe in the knowledge that you're well supported before, during and after a purchase has been made.

We're always delighted to see such fantastic feedback and thank you for sharing your recent experience at our York store with us! The team will be thrilled to have been of service, ensuring that you had all the help you needed to make a confident purchase. You can always be assured of our full support whenever you return - which we hope will be soon!

Many thanks indeed for the kind and positive feedback on the assistance you received from the team at the Milton Keynes store during your visit. Providing customers with a warm welcome and plenty of friendly, helpful service is all part of the experience of shopping in one of our stores and you can always be sure of that whenever you shop with us again.