How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Croner-i Reviews | Customer Service Reviews for https://www.feefo.com/reviews/croner-i | Feefo

Displaying all 7,490 reviews

Trusted Customer

8 years ago

Date of purchase: 13/12/2016

What Trusted Customer said about Croner-i:

Responses are always good, but can never get through straightaway, always h...

Responses are always good, but can never get through straightaway, always have to wait at least half a day for a call back.

Matt

Croner-i

8 years ago

I'm sorry you feel that way David, we take all feedback we receive very seriously. I have passed your feedback onto the advice team and a senior member will be in contact to discuss.

Trusted Customer

Mossley

8 years ago

Date of purchase: 12/12/2016

What Trusted Customer said about Croner-i:

Good advice. The adviser took trouble to quote HMRC references which is alw...

Good advice. The adviser took trouble to quote HMRC references which is always helpful.

Matt

Croner-i

8 years ago

Thank you for taking the time to leave feedback Yogi, I'll ensure it is passed onto the team.

Trusted Customer

8 years ago

Date of purchase: 12/12/2016

What Trusted Customer said about Croner-i:

Excellent service by Croner Taxwise Limited

efficent and good advice

Matt

Croner-i

8 years ago

Thanks for your feedback Paul, it is greatly appreciated.

Trusted Customer

8 years ago

Date of purchase: 09/12/2016

What Trusted Customer said about Croner-i:

Attentive professional but friendly advice.

The consultants give clear advice which they explain in a way which we can all understand. They are professional and attentive throughout the process. One thing we really value is the way in which...

Read all

Matt

Croner-i

8 years ago

We always try to provide the best possible experience to our clients, making sure that each query is dealt with the utmost professionalism. I'll ensure to pass on your feedback to the team, they will be delighted to hear it.

Trusted Customer

8 years ago

Date of purchase: 08/12/2016

Good service by Croner Taxwise Limited

The instant certainty of the reply to my query was splendid

Matt

Croner-i

8 years ago

Delighted our team could help you, I'll be sure to pass on your feedback to them!

Trusted Customer

8 years ago

Date of purchase: 30/11/2016

Good service by Croner Taxwise Limited

Good Service

Matt

Croner-i

8 years ago

Thank you for your review Shelley, we always appreciate getting feedback from our clients.

Trusted Customer

8 years ago

Date of purchase: 02/12/2016

Excellent service by Croner Taxwise Limited

Everything worked like clockwork. Easy.

Matt

Croner-i

8 years ago

Delighted to hear it Mike, thank you for taking the time to leave feedback!

Trusted Customer

8 years ago

Date of purchase: 05/12/2016

Excellent service by Croner Taxwise Limited

Great customer service

Matt

Croner-i

8 years ago

Thanks for taking the time to leave us feedback Olga, we appreciate all feedback we receive!

Trusted Customer

8 years ago

Date of purchase: 25/11/2016

What Trusted Customer said about Croner-i:

The business seems to have fallen back considerably with regards to the tim...

The business seems to have fallen back considerably with regards to the timeliness of communications, compounded by us receiving irrelevant and incorrect documentation.

Matt

Croner-i

8 years ago

I'm sorry to hear about your negative experience Robert, our management team will be in touch to discuss this further.

Trusted Customer

8 years ago

Date of purchase: 24/11/2016

What Trusted Customer said about Croner-i:

I have been chasing up payment for a few weeks now only to be told each tim...

I have been chasing up payment for a few weeks now only to be told each time i contact Croner, that my payment request missed the payment run. Lets hope the payment comes in next week now!

Matt

Croner-i

8 years ago

I'm sorry to hear about your experience Carlo, we take all feedback on-board, I'll pass this onto our claims team and a senior member of the team will be in contact to discuss.

Not received a review invite?

About Croner-i

Croner-i helps thousands of companies and accountancy firms every day. From complying with laws to achieving and maintaining best practice. Our mission is not only to support businesses and their managers and consultants. But to create long-term value across the board. We aim to deliver positive results. We specialise in tax & accounting, human resources, and health & safety. And for many business sectors too. We provide online and actionable information. Helping our customers grow their businesses with decisive advice and tools. This eliminates uncertainty and minimises the chances of things going wrong. For decades, we've been the cornerstone upon which companies have built their reputations. Thousands of companies rely on Croner-i's services. From our in-depth expert guides. And legislation tracker, workflow tools and daily industry news. To our tax fee protection insurance and VIP tax & VAT consultancy services. Croner-i ensures compliance, mitigates risk and maintains best practice.

Read all

0800 231 5199

240 Blackfriars Road, London, Greater London, SE1 8NW, United Kingdom