Great communication.
Some accom too far from
The walk.
Cass
Contours Holidays
3 months ago
We'd love to hear a bit more about that - if you're up for sharing extra detail, our in-depth feedback form is available on our website within the members area. Regardless, thank you very much for writing a review here!
Product reviews
Cass
Contours Holidays
3 months ago
Thanks for rating the West Highland Way - we're thrilled you enjoyed the trail!
Date of purchase: 04/04/2025
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Phillip Washburne
Feefo Verified
USA
3 months ago
What Phillip Washburne said about Contours Holidays:
Other than arranging the accomodation and baggage transfer, didn't receive much more than this. Baggage transfer service asked for an additional 60 pounds due to weight of bag. Threatened not to...
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Cass
Contours Holidays
3 months ago
The weight limits on luggage for transfer are quite strict for health and safety reasons, mainly looking after our colleagues' backs lifting and carrying packs. These limits are per bag, so we recommend booking additional bags through us if you'd rather not pack light. We will always step in if a luggage service refuses an item and help you find an alternate solution, however.
Product reviews
Cass
Contours Holidays
3 months ago
Thank you for such a detailed reply. We regret that several accommodations weren't up to standard for you, and I've forwarded these details to the team to review.
On two days, we could not contact the Brampton taxi company for pickup (phone service was out of order). Fortunately Contours Customer Service was able to contact the taxi company and arrange the...
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Cass
Contours Holidays
3 months ago
We're pleased we could sort that issue for you in a timely fashion. Thanks for writing a review!
Product reviews
Cass
Contours Holidays
3 months ago
Thank you for your honest review of your experience. We're glad it was overall enjoyable. If you'd like to submit any further details about the Michaelangelo, our in-depth feedback form is available via the members area on our website.
Date of purchase: 02/11/2025
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Francis Fawkes
Feefo Verified
THA
3 months ago
What Francis Fawkes said about Contours Holidays:
Very good.
Efficient and friendl.
Cass
Contours Holidays
3 months ago
Thank you for leaving a review. We're glad our service worked well for you.
Product reviews
Cass
Contours Holidays
3 months ago
We regret to hear about your negative experience out on the trail - the UK's had a pretty aggressive growth period this year, but that's no excuse for letting the paths disappear amongst the greenery. If there are any particular sections you'd like to warn us about, our in-depth feedback form is available on our website via the members area.
Excellent response to our questions and problems, mainly. We are not sure, however, accommodation was booked before we paid for the full amount, which resulted in some places being fully booked...
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Cass
Contours Holidays
3 months ago
I can confirm that all your accommodation was booked within a matter of weeks of receiving your booking, so I hope that dispels that hunch! We're pleased you enjoyed your holiday and considered us an excellent choice. Thanks for writing a review!
Product reviews
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Cass
Contours Holidays
3 months ago
Thank you very much for your thorough review. We're thrilled you enjoyed your holiday and the vast majority of your overnight stays! We will certainly look into that non-discretionary discretionary fee; if you'd like to provide any extra detail there, our in-depth feedback form is available on our website within the members area. International postage is something we're frequently reviewing, but I would like to underline, for anyone reading this in preparation of their first Contours Holiday, that we do provide just one set of printed materials per booking, and additional copies must be ordered separately.
This is (I think) our fifth walk with Contours. As always the service is excellent.
Cass
Contours Holidays
3 months ago
We're glad to hear that. Thanks for writing a review.
Product reviews
Cass
Contours Holidays
3 months ago
This is true; reaching the top of the escarpment requires significant climbs. We regret to hear that dinner was an issue along the route. If you'd be interested in supplying any specific details, we'd love to hear them - our in-depth feedback form is available on our website via the members area. Thank you for taking the time to write a review here on Feefo, too.
Contours Holidays specialises in organising and delivering unforgettable adventures across the UK countryside. We support walkers and trail runners of all ages and abilities in discovering the very best rural trails in England, Scotland and Wales, utilising our expert knowledge and offering an unrivalled range of self-guided tours to choose from and customise.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Contours Holidays specialises in organising and delivering unforgettable adventures across the UK countryside. We support walkers and trail runners of all ages and abilities in discovering the very best rural trails in England, Scotland and Wales, utilising our expert knowledge and offering an unrivalled range of self-guided tours to choose from and customise.