Coal took one month to be delivered and was only sheduled for delivery the day before not a very good service hope they can speed things up ,also pre packed coal was soaking wet and had to be dried...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
2 years ago
Thank you for your feedback, we apologise on the delay on deliveries we are still taking 10 business days for deliveries, we can only apologise about the fuel been wet when arrived we will log this as a complaint and yourself and explain about the wet fuel.
Good communication throughout, I was informed of delays due to demand. Driver delivered products where I requested. Products purchased were as described. Overall very good service. Many thanks.
Thank you for your feedback, we was experiencing delays due to high demand of orders with the energy crisis, but the lead times have gone back to normal apologises for any inconveniences this may have caused.
Deliver what is ordered and communicate with customers.
servicedeliveryteam@cplindustries.co.uk
Coals2U
2 years ago
Thank you for your feedback. You placed your order at a time when the order bank was at its fullest and had over exceeded the expectation for the time of the year due to the current climate at the time. Deliveries have been taking longer than the usual delivery schedule. I can see that you have now cancelled your order and had your full refund.
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Rob Taylor
2 years ago
Date of purchase: 26/09/2022
What Rob Taylor said about Coals2U:
Useless, non-existant service. My order's been 5 weeks now and they still can't tell me when it'll be delivered. The Call Centre say they only know the following day's deliveries and nothing further...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
2 years ago
Thank you for your feedback- Apologises for any delays and inconvenience this may have caused, everyone is working at the best of their ability to make sure orders are out in a timely manager rest assure you will be notified the day before delivery.
faster delivery let people know when goods are coming ie email or phone, answer phones,answer emails would be nice 31 days to del handful of logs pay pal intervened came next day will not use again
servicedeliveryteam@cplindustries.co.uk
Coals2U
2 years ago
apologises for the delays, due to high demand on fuel it did causes delays to happen, you should have been receive regular updates via email or texts
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Sylvia Mullins
2 years ago
Date of purchase: 28/09/2022
What Sylvia Mullins said about Coals2U:
Kept me informed.
Delivery man was very pleasant and helpful.
It took about 2 weeks to be delivered but it's hardly the biggest order! They kept in touch and I got a text the day before informing of delivery.
The delivery men were outstanding, it was pouring...
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
