Firstly, may we thank you for taking the time to review your recent Clogau experience. We would like to send you our sincere apologies for the recent experience with your recent visit to our Bridgend Outlet Store. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products.
We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. All Complaints that are forwarded through to the Clogau Head Office are dealt with accordingly, with the aim to satisfy all our customers.
At this moment in time, we will liaise with the Regional Store Manager regarding this complaint, for this to be addressed in store. If our Customer Service Team can be of any further assistance to you, please call us on 0845 606 8877. We also hope this experience does not deter you from visiting our stores again. Apologies once again, for the inconvenience caused with this and we thank you for bringing this to our attention.
Kind regards
