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Rated
Service
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/5

5

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ratings over the past year

Displaying all 168 reviews
SO
Sonia
Bishops Stortford
4 months ago
Date of purchase: 01/10/2024
What Sonia said about Citation:
Frustrating Experience – Avoid This Company
We have been struggling with this company and are counting down the days until we can finally exit the rollover contract they tricked us into. Since our site visit in October 2024, we have been...

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Trusted Customer
5 months ago
Date of purchase: 01/10/2024
Citation = Difficulty
This is a disaster of a company. I stupidly signed up for 84 months when our business was much smaller, and i needed help with HR. I almost immediately regretted it. Its been costly and mostly...

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VW
Vicky Whiteland
Derby
1 year ago
Date of purchase: 24/01/2024
What Vicky Whiteland said about Citation:
If ur on the fence go for citation really are the best
The service i have recieved from the initial contact with the sales team has been great the presentation at the start was by far the most detailed and informative out of all of the 5 companies i was...

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Jessica
Citation
1 year ago
Hi Vicky, Thank you so much for your 5* review! We really appreciate it and are glad to hear you are happy with the service you've received so far. All the best, Jessica Frostick Client Experience Team
TH
Tony Hart
Leicester
1 year ago
Date of purchase: 06/05/2021
What Tony Hart said about Citation:
Helpful, thorough and pragmatic
Mat was helpful and pragmatic whilst being thorough in his assessment and review
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Jessica
Citation
1 year ago
Hi Tony, Thank you for taking the time to leave us a 5* review. We're really glad Mat has been so helpful and we’ll pass your kind words on to him. All the best, Jessica Frostick Client Experience Team
KI
Kim
Knaresborough
1 year ago
Date of purchase: 29/01/2018
What Kim said about Citation:
Great service
Very helpful, clear and informative. Kind and approachable with questioning and advice. Great service through out.
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Jessica
Citation
1 year ago
Hi Kim, We really appreciate your 5* review. We're glad to be by your side, whenever you need us. Many thanks. Jessica Frostick Client Experience Team
Trusted Customer
1 year ago
Date of purchase: 31/07/2023
Easy to use, helpful.
Very concise, professional service. Very easy to access the portal and help lines/ advice teams.
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Jessica
Citation
1 year ago
Hi there, thank you so much for your 5* review, we're so glad to hear you're happy with our service. All the best, Jessica Frostick Client Experience Team
PL
Paula Lusted
1 year ago
Date of purchase: 05/11/2017
What Paula Lusted said about Citation:
If you need support then Citation will be there to help!
Citation provide a quick response to any HR or Health & Safety issues/queries we may encounter.
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Jessica
Citation
1 year ago
Hi Paula, Thank you for taking the time to leave us a 5* review! We really appreciate the positive feedback. All the best, Jessica Frostick Client Experience Team
IS
Ian Sharp
1 year ago
Date of purchase: 28/06/2022
What Ian Sharp said about Citation:
Provide a good level of service. There some improvements required in some areas but overall would recommend their service
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Jessica
Citation
1 year ago
Hi Ian, Thank you for taking the time to leave us a positive review, we really appreciate it!. Kind regards, Jessica Frostick Client Experience Team
RB
Ricky Buchanan
Glasgow
1 year ago
Date of purchase: 30/06/2023
What Ricky Buchanan said about Citation:
My H&S Advisor Masimba Mangwende was extremely helpful and gave me good direction in achieving my company's SMAS Accreditation.
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Jessica
Citation
1 year ago
Hi Ricky, We're delighted to hear about your positive experience with Masimba. It's brilliant to hear that he provided you with excellent guidance in working towards your company's SMAS Accreditation. If you ever need more support or have questions in the future, don't hesitate to reach out. In the meantime, we'll share your kind words with him. All the best, Jessica Frostick Client Experience Team
Trusted Customer
1 year ago
Date of purchase: 05/07/2023
More than 5-star support and advice!
I was amazed by the preparation of the HR advisor and really appreciate the support she has given. The H&S advice has also been very helpful and informative and the contribution in both areas will...

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Jessica
Citation
1 year ago
Hi there, Thank you for taking the time to leave us a 5* review, we’re glad you are happy with our service! Best wishes, Jessica Frostick Client Experience Team
About Citation
When it comes to Health & Safety and HR & Employment Law, we really are the experts. We keep businesses – like yours – protected around the clock, and always provide advice that’s bespoke to each individual company.. From the moment Citation clients sign the dotted line, they receive access to our 24/7 advice line, site visits, legal documents, online tools, training and templates, legislation updates, monthly newsletters and our unique advice guarantee – and more.. Whether it’s completing a pre-qualification questionnaire or following fair disciplinary processes, we hold our clients’ hand every step of the way to give them complete peace of mind, and ensure they’re the best they can possibly be. With us by their side, businesses no longer need to get bogged down by legislation. Instead, they can focus their time and energy into doing what they love: running and growing their business.
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Kings Court, Water Lane, Wilmslow, Cheshire, SK9 5AR, United Kingdom
Why trust Feefo reviews?

About Citation
When it comes to Health & Safety and HR & Employment Law, we really are the experts. We keep businesses – like yours – protected around the clock, and always provide advice that’s bespoke to each individual company.. From the moment Citation clients sign the dotted line, they receive access to our 24/7 advice line, site visits, legal documents, online tools, training and templates, legislation updates, monthly newsletters and our unique advice guarantee – and more.. Whether it’s completing a pre-qualification questionnaire or following fair disciplinary processes, we hold our clients’ hand every step of the way to give them complete peace of mind, and ensure they’re the best they can possibly be. With us by their side, businesses no longer need to get bogged down by legislation. Instead, they can focus their time and energy into doing what they love: running and growing their business.