Thank you for your feedback. We’re sorry to hear that you were unhappy with the delivery and refund time.
Orders placed using our standard delivery service typically arrive within 3–5 working days, and we can confirm that your parcel was delivered within this timeframe.
I do apologise for any inconvenience caused.
Product reviews
Rachel
Chums
2 days ago
Thank you for your review.
Date of purchase: 29/04/2026
0
Share
MN
Mr Andrew Newall
Feefo Verified
GBR
6 days ago
What Mr Andrew Newall said about Chums:
Amazingly quick dispatch.
Product reviews
Date of purchase: 27/04/2026
0
Share
Trusted Customer
Feefo Verified
6 days ago
I ordered wrong size and style by mistake. The returns service was excellent, with no questions asked and no significant delay. If these wear as long as the last pair did, then I will be well...
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.