Delivery is far too slow. Most firms that I deal with supply goods within a few days but you its more like weeks. On one occasion I ordered goods twice becauseI did not think the order had gone...
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Chums
Chums
11 years ago
I am sorry to hear delivery was not made within our timescale, please accept our apologies if we have failed on this attempt. Our warehouse department are currently investigating why there was a delay in your order leaving.
The product was out of stock when I ordered but Chums kept their word and emailed me as soon as it was restocked and I received the sandals within the promised 7 days on receipt of payment.
Goods returned - receipt given at shop but not acknowledged as yet and money not refunded
Chums
Chums
11 years ago
Sorry to hear the items were unsuitable. I have had a look into this and a refund was issued on the 28.08.2013. If you have any further queries regarding this please e-mail us on enquiries@chums.co.uk and we will be happy to help.
Thank you so much for your feed back. We are very pleased to hear you are happy with our service, we do try our very best to ensure that all our customers are satisfied. We are sorry to hear that the smaller size is no longer available, this item is from our summer collection which is now coming to an end. Maybe you could try to re – order this item within the near future. Many thanks
I did NOT want 2 pairs the same colour. No second choice was offered, just delivery of 2 pairs in black
Chums
Chums
11 years ago
Thank you for your feedback. I can only apologise two pairs were sent the same colour, this is not our usual practice. You can return these by using your free returns label and we will be more than happy to exchange or refund you.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.