Certainly Wood Reviews

Thank you for the feedback. With the launch of our new website, we’ve introduced several improvements specifically designed for our local customers. These include: 1. Quicker, more flexible delivery: You can now choose your own delivery date at checkout, and benefit from a faster, more direct service via Palletline. 2. Access to membership benefits: Our new membership offers a 10% discount throughout the year, along with other ongoing perks such as early access to promotions and free product. 3. Access to more products: Local customers will now have access to our full product range, which includes different size bulk bags, crates and pallets of small bags. 4. Exclusive local discounts: We remain committed to supporting our local customers with better pricing than what is available nationally. This means that as a member, you get the best deals with the membership discount plus any local discounts we may be running throughout the year. Benefits of becoming a Fire Club member include: 1. Discount on all Orders: Enjoy a 10% discount on all orders, providing substantial savings on your purchases. 2. Free KindleFlamers: Receive a free 50-pack of KindleFlamers upon creating/renewing your membership each year. 3. Free AM/PM Delivery: Benefit from free AM/PM delivery options on bulk deliveries, allowing you to choose delivery times that suit your schedule. 4. Birthday Reward: Get a £15 reward on your birthday, adding a special touch to your membership experience. 5. Tree Planting with Every Order: Certainly Wood will plant a tree for every order you place. 6. Stock Security and No Lead Time: Enjoy peace of mind with guaranteed stock availability and no lead times for your orders. Always at the best price! 7. Free parcel deliveries over £25. If you only wish to order some kindling and Flamers because you’ve run out, make sure your order is above £25 to qualify for free delivery. In terms of delivery, when you are ready to place your log order, please do let us know and we would be more than happy to have a discussion with our couriers to see what is going to be achievable for deliveries. If you have any questions or would like to discuss anything further, please do get in touch and we will be happy to assist. Best wishes, The Certainly Wood Team

Thank you so much for your 5-star review! We are thrilled that you love our kiln dried logs! Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We really appreciate your kind comments on the helpfulness and efficiency of our team. Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for the 5 star review, David! It's great to hear that you are pleased with your purchase and that you found the ordering process straightforward. We're thrilled that you love the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. I have passed your comments onto the rest of the team and we look forward to assisting you again in future. Best wishes, Hayleigh

We are so grateful for your 5-star review, Robert, and are pleased to hear you are happy with your purchase of our kiln dried logs and KindleFlamers natural firelighters. It's great to hear our firelighters have worked so well for you and and that you liked them so much that you decided to purchase again. We look forward to assisting you in future! Best wishes, Hayleigh

We are so grateful for your 5-star review and continued custom, Colin. It's great to hear you are happy with your purchase of our kiln dried logs and that delivery went smoothly, albeit differently to how we used to deliver now that we are using Palletline. Thank you so much for taking the time to leave your feedback and we look forward to assisting you in future! Best wishes, Hayleigh