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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,865 reviews

Trusted Customer

13 hours ago

Date of purchase: 31/05/2025

Arrived

Arrived on the day requested

Product reviews

Stuart Page

1 day ago

Date of purchase: 31/05/2025

What Stuart Page said about Certainly Wood:

Easy ordering. Well packaged. Good communication.

Hayleigh

Certainly Wood

1 day ago

Thank you for the wonderful feedback, Stuart! We are delighted you love our kiln dried logs and that you have had such a positive experience with us. Some of our customers enjoy becoming Fire Club members for added benefits like special offers and priority deliveries — it could be a great fit for you too! You can find more information here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Product reviews

Trusted Customer

3 days ago

Date of purchase: 25/05/2025

As always very good

Product reviews

Trusted Customer

3 days ago

Date of purchase: 18/05/2025

Always very easy to place an order and secure a delivery date. We have never experienced any problems with our deliveries. Always on time and the drivers have always been helpful with the delivery.

Product reviews

Hayleigh

Certainly Wood

1 day ago

Thank you so much for you wonderful, 5 star review! We are delighted to hear that you love our kiln dried logs in small bags and that they are the right fit for you and your storage space. It's great to hear that you love our KindleFlamers and the bucket. I will be sure to share your comments regarding the bucket with the team for future reference. We look forward to assisting you again in future. Best wishes, Hayleigh

Trusted Customer

4 days ago

Date of purchase: 28/05/2025

Delivery fine well bagged perfect as ever

Well done after a bit of a problem with an inexperienced driver the new very experienced driver was a star. We will not be starting fires yet but the chunky logs look great .

Hayleigh

Certainly Wood

1 day ago

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase of our kiln dried logs! It's great to hear that deliver eventually went fine and hope that it will be a much smoother experience next time. Thank you for taking the time to leave your feedback and we look forward to assisting you in future! Best wishes, Hayleigh

Trusted Customer

5 days ago

Date of purchase: 27/05/2025

I will be back

All ways the same service “very reliable service and excellent product”

Hayleigh

Certainly Wood

4 days ago

Thank you for your kind words and 5 star review! It makes our day hearing about how much our customers love our kiln dried logs and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Trusted Customer

5 days ago

Date of purchase: 27/05/2025

excellent service and wood

The order went smoothly and the delivery was good.

Hayleigh

Certainly Wood

4 days ago

Thank you for your wonderful 5 star review! We are thrilled that you are happy with you purchase of our chunky kiln dried logs and the excellent service provided by our team. Please feel free to keep us updated on how the membership works out for you throughout the year. I've passed your comments onto the team to let them know to keep up the amazing work, and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Ian Stewart

Northwich

5 days ago

Date of purchase: 21/05/2025

What Ian Stewart said about Certainly Wood:

Great Customer Service

Delivery Company lost my Kindling ( or most of it) and Certainly Wood replaced it immediately. Customer service is second to none

Hayleigh

Certainly Wood

5 days ago

Thank you so much for your wonderful feedback and 5 star review, Ian! We love hearing how happy our customers are with our kiln dried wood and our customer service! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. I will be sure to pass your feedback onto the team to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Trusted Customer

6 days ago

Date of purchase: 25/05/2025

Good service

Easy to order. Delivered when you need it. Good service.

Hayleigh

Certainly Wood

6 days ago

Thank you for the 5 star review! We're delighted to hear you were happy with your purchase of our Flamers natural firelighters and the service provided from ordering to delivery. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Trusted Customer

7 days ago

Date of purchase: 18/05/2025

Certainly the best……

Excellent company to deal with. Great communication, great products.

Hayleigh

Certainly Wood

7 days ago

Your wonderful feedback has made our day! We love hearing about how much our customers love our kiln dried logs, KindleFlamers natural firelighters and the great service they’ve received from our team. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Product reviews

Not received a review invite?

About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,005)View product websiteOrdered and they arrived on the date I requested

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,005)View product websiteGood logs. Perfect size. Not too many awkward shapes for stacking. Nice and dry so burn clean. Just have to wipe white ash off glass with damp cloth.

KindleFlamers Natural FirelightersMore reviews of this product (446)View product websiteI have already given my review

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,005)View product websiteI have bought kiln dried logs from Certainly Wood for at least 15 years when I first built this house.

(Kindle)Flamers BucketMore reviews of this product (117)View product websiteA good way to store the highly inflammable flamers. I would have preferred a more secure lid on the bucket as the lid that is supplied just sits on top of the flamers within the bucket and sometimes...Read all

KindleFlamers Natural FirelightersMore reviews of this product (446)View product websiteThese flamers make it so easy to start the fire. Always best stored securely and only one flamer required with minimum if any kindling needed to start a good fire.

MembershipMore reviews of this product (99)View product website

Flaming FirewoodMore reviews of this product (35)View product websiteExcellent product , Delivery was delayed due to an issue with the Delivery company ( losing part of my order). Missing items were replaced immediately by Certainly wood. Burns brilliantly in my Kadai

Flamers Natural FirelightersMore reviews of this product (1,190)View product website

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,005)View product websiteSimply the best for the quality of the wood. I can’t believe the difference in the amount we receive against what we have bought in the past from other suppliers. The bags are full to the brim. Great...Read all

KindleFlamers Natural FirelightersMore reviews of this product (446)View product websiteThese are excellent fire lighters. Work first time, every time. I have left off one star as one firelighter was missing from my last delivery as the box had come open under the wrapping of the bulk...Read all

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