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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,871 reviews

Christopher Robinson

Sn104nz

10 minutes ago

Date of purchase: 10/06/2025

What Christopher Robinson said about Certainly Wood:

Perfect from start to finish - I will be back to order more

Brilliant

Product reviews

Trusted Customer

1 hour ago

Date of purchase: 11/06/2025

excellent

Product reviews

Trusted Customer

5 hours ago

Date of purchase: 11/06/2025

Slightly disappointed

Came on correct day wood not as good quality as last years

Product reviews

Trusted Customer

6 hours ago

Date of purchase: 19/05/2025

As always very good .i

Product reviews

Trusted Customer

9 hours ago

Date of purchase: 29/05/2025

All good

Hayleigh

Certainly Wood

8 hours ago

Thank you so much for your 5 star review! We are thrilled that you are happy with your purchase of our kiln dried logs. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

Trusted Customer

10 hours ago

Date of purchase: 20/05/2025

Easy ordering and smooth delivery

Ordering was easy. Fixed a delivery date convenient to me. Delivery went surprisingly smooth - I had a phone call telling me my delivery would be within the next half hour. The driver arrived on...

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Hayleigh

Certainly Wood

8 hours ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our kiln dried logs and that you found the whole process from ordering to delivery smooth and easy. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Kevin Wheeler

South Benfleet

11 hours ago

Date of purchase: 31/05/2025

What Kevin Wheeler said about Certainly Wood:

Great service

Product reviews

Hayleigh

Certainly Wood

10 hours ago

Thank you so much for your kind words and 5 star review, Kevin! We are thrilled you love our kiln dried logs and that you are all stocked up for winter. From your account, I can see that you usually purchase from us more than once a year, so I wanted to inform you of our Fire Club membership scheme, which you may benefit from. When signed up for the Fire Club membership, you get a minimum of 10% off your orders, plus other benefits like free AM/PM services and free products! You can find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Paul Wavell

Oxford

2 months ago

Date of purchase: 03/04/2025

What Paul Wavell said about Certainly Wood:

Great product, great service"

Excellent both on line and on the phone

Product reviews

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your wonderful feedback and 5 star review, Paul! It makes our day hearing about how much our customers love our kiln dried logs and the "excellent" service they’ve received from our team. We have passed on your review to our team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Trusted Customer

3 days ago

Date of purchase: 31/05/2025

Arrived

Arrived on the day requested

Product reviews

Stuart Page

4 days ago

Date of purchase: 31/05/2025

What Stuart Page said about Certainly Wood:

Easy ordering. Well packaged. Good communication.

Hayleigh

Certainly Wood

4 days ago

Thank you for the wonderful feedback, Stuart! We are delighted you love our kiln dried logs and that you have had such a positive experience with us. Some of our customers enjoy becoming Fire Club members for added benefits like special offers and priority deliveries — it could be a great fit for you too! You can find more information here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Product reviews

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About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Plant a TreeMore reviews of this product (239)View product websiteGreat idea and environmentally sensible

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteeverything good. Arrived on time driver efficient wood clean and dry,

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteFirst load last year was a nice orange fresh colour and looked and burned like good quality wood, most recent delivery they dumped on the driveway nowhere near where I wanted to store it and my log...Read all

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteThey are clean ,dry very convenient and easy to stack This time we had an excellent driver and the whole process didn’t take more than 5 minutes. Trouble free . Now we are already for a chilly...Read all

Plant a TreeMore reviews of this product (239)View product websiteAlready planted .

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteAll good

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteExcellent service and delivery

Kiln Dried Logs - Pallets of Small BagsMore reviews of this product (504)View product websiteGreat service as always, bins all stocked up ready for winter.

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteThese are the best logs we have ever purchased. Now we buy the bulk bags. The little extra time it takes to stack our log store is worth it! We don’t have plastic to recycle. Delivery is simple and...Read all

Plant a TreeMore reviews of this product (239)View product website

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteOrdered and they arrived on the date I requested

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,009)View product websiteGood logs. Perfect size. Not too many awkward shapes for stacking. Nice and dry so burn clean. Just have to wipe white ash off glass with damp cloth.

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