Product is great ( 5 stars ) but delivery is a nightmare
Hayleigh
Certainly Wood
11 months ago
We appreciate for your feedback, David, and are thrilled that you are happy with our kiln dried logs.
We are very sorry that your delivery experience was not up to its usual standard on this occasion.
From your order history, we can see that you have ordered from us for many years and have not had such negative experiences in the past.
In future, please give us a call on the day of your delivery so that we can closely monitor your order with the couriers and we can hopefully we can avoid this situation repeating in future.
We will pass your comments on to the delivery company and we look forward to assisting you again in future.
Best wishes,
The Certainly Wood Team
Excellent product ! Telephone staff have very friendly manner.
Palletline delivery drivers most helpful in putting pallet at the top of a long steep drive, saving me having to shift the logs a few at...
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Hayleigh
Certainly Wood
1 year ago
Thank you so much for your wonderful feedback, Colin!
It makes our day hearing about how much our customers love our "excellent" products and the great, friendly service they’ve received from our team.
We have passed on your review to our team to let them know to keep up the amazing work and we look forward to assisting you in future.
Best wishes,
Hayleigh
bulk bag ordered. came o time. driver very helpful. wood burns well
Hayleigh
Certainly Wood
1 year ago
Thank you for the wonderful 5 star feedback!
We're delighted to hear you were happy with your purchase of our kiln dried logs and that they arrived on time, delivered by a helpful driver.
We will pass this onto our
For future reference, it may be worth taking a look into our membership scheme —it’s a fantastic way to keep stocked up and get exclusive perks as well!
Find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership
Best wishes,
Hayleigh
Very efficient service; good communication from driver.
Hayleigh
Certainly Wood
1 year ago
We really appreciate your 5 star review!
Your review is a great way to let us know we’re on track for making our customers smile!
Thank you for taking the time to give your feedback and we look forward to assisting you again in the future.
Best wishes,
Hayleigh
Excellent service. The quantity and quality of logs delivered were first class as they have always been over the past three or so years that we have used Certainly Wood. Many people stopped as I was...
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Hayleigh
Certainly Wood
1 year ago
Thank you so much for the 5 star review, John!
Your review has absolutely made our day!
We're delighted to hear you were happy with your purchase of our Kiln dried logs, Kindling and KindleFlamers natural firelighters!
We love hearing how much our customers love our kiln dried wood and we really appreciate that you have been recommending us to friends and neighbours!
I will pass your comments onto the team to let them know to keep up the amazing work, and we look forward to assisting you again in future.
Best wishes,
Hayleigh
Thank you so much for the 5 stars!
We really appreciate you taking the time to rate our products and are thrilled that you were happy enough to give us 5 stars!
Have you heard of our Fire Club membership?
Once signed up, you get at least 10% off your orders, plus other benefits like free AM/PM services and free products!
You can find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership
We look forward to assisting you again in future.
Best wishes,
Hayleigh
Thank you for the 5 star review!
Your review is a great way to let us know we’re on track for making our customers smile!
We appreciate you taking the time to give your feedback and look forward to assisting you again in the future.
Best wishes,
Hayleigh
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
