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Certainly Wood Reviews

Rated
Exceptional
Service
4.9
/5
Product
4.8
/5

5

4

3

2

1

696

49

9

6

7

767

ratings over the past year

Displaying all 11,881 reviews
Trusted Customer
13 hours ago
Date of purchase: 30/05/2025
Had to alter delivery day. Staff very helpful. Delivered on time and really helpful driver.
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Trusted Customer
1 day ago
Date of purchase: 28/05/2025
Communication problem between supplier and carrier resulted in a large lorry being used with resultant blockage of lane
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Trusted Customer
1 day ago
Date of purchase: 22/06/2025
Excellent service
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Trusted Customer
2 days ago
Date of purchase: 31/05/2025
Our first choice for kiln-dried wood
It was as expected, having used them previously
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Hayleigh
Certainly Wood
2 days ago
We are thrilled you had such a positive experience and are grateful for your 5 star review! It makes our day hearing about how much our customers love our kiln dried logs and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh
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Trusted Customer
3 days ago
Date of purchase: 19/05/2025
Excellence
I made a change of date at the last minute due to sudden illness and Charlotte fixed it.
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Trusted Customer
5 days ago
Date of purchase: 25/05/2025
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Hayleigh
Certainly Wood
5 days ago
We’re thrilled you had such a positive experience and thank you for the 5 star review! It makes our day hearing about how much our customers love our kiln dried logs and Flamers natural firelighters alongside the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh
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CH
Christine Heath
6 days ago
Date of purchase: 30/05/2025
What Christine Heath said about Certainly Wood:
If perfect, no need .
perfect, nothing more to add .
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Hayleigh
Certainly Wood
5 days ago
Thank you so much for the 5 star review, Christine! Your review is a great way to let us know we’re on track for making our customers smile! Out team works hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh
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Trusted Customer
7 days ago
Date of purchase: 19/05/2025
Easy quick as to used to this company & trust the service I get.
Yes, easy quick as I'm used to this company & trust the service I get. I would've liked to delay the delivery a few more months but there didn't seem to be that option?
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Hayleigh
Certainly Wood
7 days ago
Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our kiln dried logs and the service provided by our team. We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. We appreciate that you would have liked to delay delivery of your logs, but we are unable to hold an order due to limited storage areas in our yard. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh
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Michael Seabrook
Rutland
11 days ago
Date of purchase: 27/05/2025
What Michael Seabrook said about Certainly Wood:
First class. Wood arrived on the day quoted and I was able to choose a morning delivery. This gave me all day to move and stack my wood on what was a very hot day with no breaks in the sunshine!!
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Hayleigh
Certainly Wood
9 days ago
Thank you so much for the wonderful feedback and 5 star review, Michael! It makes our day hearing about how much our customers love our kiln dried logs, kiln dried kindling and Flamers natural firelighters alongside the great service they’ve received from our team. We have passed on your review to our team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh
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Christopher Robinson
Sn104nz
12 days ago
Date of purchase: 10/06/2025
What Christopher Robinson said about Certainly Wood:
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.