Certainly Wood Reviews

Thank you for your feedback on our 40 bag pallet. We're delighted to hear you were happy with your purchase of our kiln dried logs and the great service you received from our team. We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. We had to change the pallet sizes for logistical reasons and this was not a decision taken lightly. Our new pallet sizes are 40, 60 and 70 bags on a pallet. Alternatively, we offer kiln dried logs in bulk bags and crates so it may be worth taking a look to see if there is another suitable option if the small bags are no longer working for you. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you for your feedback and for rating our kiln dried logs so highly. I have contacted the courier and although the notes on the order requested a 7.5 tonne vehicle, they are not always readily available. Your order was manifested as a small vehicle and a 12 tonne lorry (still a standard small vehicle but the next lorry size up) was used instead in this instance. As Palletline are contracted to do a kerbside delivery, it is likely that the lane would have been blocked for a short time even if they arrived in a 7.5 tonne vehicle. Going forward we will change the notes to ensure they arrive in a 7.5 tonne lorry, then if this is not the case, we can be of more assistance on the day. Thank you for taking the time to leave your feedback and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for your kind words and 5 star review! We're thrilled to hear you're pleased with the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. I will pass this wonderful review on to the rest of the team and we look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you so much for your kind words and 5 star review! We are thrilled that you love our kiln dried logs in small bags and kiln dried kindling. It's great to hear that they are the right fit for you because you find them easier to move and store than previous suppliers you have tried. I have passed your feedback on to the rest of the team (especially Charlotte) to let them know to keep up the amazing work! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. Thank you for taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

We are so grateful for your 5-star review, Christopher, and are delighted to hear you are happy with your purchase of our kiln dried logs in small bags. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your wonderful feedback and look forward to assisting you again in the future. Best wishes, Hayleigh