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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,394 reviews

Trusted Customer

11 years ago

The first day boarding and evening meal seating arrangements were chaotic it seemed as though…

The first day boarding and evening meal seating arrangements were chaotic it seemed as though there were not enough waiting staff even though they did their best to cope. Had to wait far too long for...

Trusted Customer

11 years ago

Took over 2 weeks and constant calls from myself to get a group quote, not…

Took over 2 weeks and constant calls from myself to get a group quote, not a good service

Trusted Customer

11 years ago

Great service, great entertainment and great food. The most relaxing holiday I can remember.

Trusted Customer

11 years ago

Excellent raise. Staff were attentive. Cleanliness was excellent which is a must for me.

Trusted Customer

11 years ago

I had to cancel my trip on the actual day it was due to leave the…

I had to cancel my trip on the actual day it was due to leave the UK due to the sad passing of my partners father. While the individual who I spoke with managed the call empathetically it is grossly...

Celebrity Cruises

11 years ago

Thank you for your feedback. I'm very sorry that this survey was sent to you following the cancellation of your cruise. I do appreciate that this caused you unneccessary upset. Please be assured that following your feedback, we will review whether there is a way for us to stop certain surveys from being sent out. Apologies again, Kind regards, Lois Charters Celebrity Cruises

Trusted Customer

11 years ago

Brilliant cruise ship, excellent facilities and the food is fantastic. Have done 2 cruises on…

Brilliant cruise ship, excellent facilities and the food is fantastic. Have done 2 cruises on Celebrity Eclipse now and wouldn't hesitate to do another one.

Trusted Customer

11 years ago

I have recieved excellent service from the start of booking my Cruise with Celebrity, Razia my…

I have recieved excellent service from the start of booking my Cruise with Celebrity, Razia my Cruise sepcialist was very professional and extremely helpfull through the months running upto the...

Trusted Customer

11 years ago

Our 2nd cruise with Celebrity.Just as good as the first one. We intend going on…

Our 2nd cruise with Celebrity.Just as good as the first one. We intend going on another one in 2016.

Trusted Customer

11 years ago

Have only cruised once with Celebrity but it was great that's why we have booked…

Have only cruised once with Celebrity but it was great that's why we have booked again

Trusted Customer

11 years ago

The only drawback was the boarding at Southampton. We believed that we had priority boarding, but…

The only drawback was the boarding at Southampton. We believed that we had priority boarding, but in effect we had to queue for an hour to get onboard. A very dissapointing start to our cruise. Aside...

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