How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,406 reviews

Trusted Customer

10 years ago

Straight forward, clear and precise. Ability to research straight from their website, nothing hidden. Great…

Straight forward, clear and precise. Ability to research straight from their website, nothing hidden. Great company ethics and delivery.

Celebrity Cruises

10 years ago

Thank you for taking the time to provide us with your valued feedback, Lois, Celebrity Cruises.

Trusted Customer

10 years ago

Always 1st class

Celebrity Cruises

10 years ago

We always aim to deliver the very best service to our guests. Thank you very much for your positive feedback. Gareth, Celebrity Cruises.

Trusted Customer

10 years ago

Website is slow and buggy, phone service not to expected standard.

Celebrity Cruises

10 years ago

Thank you for your feedback. We'd like to understand more about the difficulties you had when making your booking in order to improve our service, so we will get in touch with you directly. Gareth, Celebrity Cruises.

Trusted Customer

10 years ago

Celebrity got in touch with me directly and is aiming to resolve these issues. Friendly, pleasant experience!

Trusted Customer

10 years ago

Service we received while booking the cruise was excellent

Celebrity Cruises

10 years ago

Thank you very much for your positive comments. We hope you have a great time on your cruise. Gareth, Celebrity Cruises.

Trusted Customer

10 years ago

Sailed with Celebrity before so know what to expect, booking was easy and quick.

Celebrity Cruises

10 years ago

Thank you for your positive comment. We'll look forward to welcoming you once again on your cruise. Gareth, Celebrity Cruises.

Trusted Customer

10 years ago

Trusted Customer

10 years ago

I like the space on Celebrity

Celebrity Cruises

10 years ago

Thank you for your positive feedback. We hope you have a fantastic holiday. Gareth, Celebrity Cruises.

Trusted Customer

10 years ago

GOT GREAT RESPONSE FROM CUSTOMER SERVICE IN uk.

Celebrity Cruises

10 years ago

Thank you very much for taking the time to post your positive feedback. Gareth, Celebrity Cruises.

Trusted Customer

10 years ago

all queries have been handled promptly and with expertise

Celebrity Cruises

10 years ago

Thank you for your positive feedback John. We hope you have a fantastic time. Gareth, Celebrity Cruises.

Trusted Customer

10 years ago

Booked early at great price and with free gratuities and drinks package but have now…

Booked early at great price and with free gratuities and drinks package but have now been invoiced for full amount post offer. Unable to get through via telephone and had to pay full price via...

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo