How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

9,407 out of 9,406 reviews

Trusted Customer

10 years ago

On line booking was straight forward and the site was useful.

Celebrity Cruises

10 years ago

Thank you for taking the time to provide us with your feedback. Lois, Celebrity Cruises.

Trusted Customer

10 years ago

Outstanding customer service from UK captains club team, particularly Jack Wilson. They are prompt, courteous and…

Outstanding customer service from UK captains club team, particularly Jack Wilson. They are prompt, courteous and solved all my issues, taking great personal ownership. These things really make a...

Celebrity Cruises

10 years ago

Thank you so much for your feedback about our team. We're delighted that you've had such a great experience with us. Lois, Celebrity Cruises.

Trusted Customer

10 years ago

Online contact only very good

Celebrity Cruises

10 years ago

Thank you for taking the time to share your positive feedback with us- we appreciate it. Lois, Celebrity Cruises.

Trusted Customer

10 years ago

Booked with travel agent

Trusted Customer

10 years ago

First class in every way

Celebrity Cruises

10 years ago

Thank you for sharing your positive feedback with us. Lois, Celebrity Cruises.

Trusted Customer

10 years ago

Booked online. Good website. Clear instructions. Confirmation invoice nice and prompt. Look forward to my…

Booked online. Good website. Clear instructions. Confirmation invoice nice and prompt. Look forward to my trip!

Celebrity Cruises

10 years ago

Thank you for your feedback, we're glad that you've had a positive online experience with us. Lois, Celebrity Cruises.

Trusted Customer

10 years ago

I love the way I can courtesy hold a booking - just wish it was longer…

I love the way I can courtesy hold a booking - just wish it was longer as I definitely want to book this accessible cabin but need a little longer to get the 600 deposit for four of us.

Celebrity Cruises

10 years ago

Thank you for your feedback. Please let me know when you will be able to confirm your booking and I will see if we can extend the courtesy hold for a little longer. Lois, Celebrity Cruises.

Trusted Customer

10 years ago

easy to use web site and logical flow for booking, would like a more prominent…

easy to use web site and logical flow for booking, would like a more prominent map of journey

Celebrity Cruises

10 years ago

Thank you for your feedback, I have made our web team aware of your suggestion. Lois, Celebrity Cruises.

Trusted Customer

10 years ago

Always attentive and good attention to detail.

Celebrity Cruises

10 years ago

Thank you for your feedback- we appreciate it! Lois, Celebrity Cruises.

Trusted Customer

10 years ago

Customer services were outstanding. Could not recommend highly enough.

Celebrity Cruises

10 years ago

We're delighted that you've received such a high level of service from our team, thanks for the feedback. Lois, Celebrity Cruises.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo