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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,403 reviews

Trusted Customer

Feefo Verified

3 months ago

Booking Asia Cruise

I spoke to two people regarding booking my cruise both were really helpful. The second person helped to look for a cheaper flight which was good I normally book my flights separately from the cruise....

Celebrity Cruises

3 months ago

Thank you for your feedback and we look forward to welcoming you onboard!

LORRAINE JACKSON

Feefo Verified

GBR

3 months ago

What LORRAINE JACKSON said about Celebrity Cruises:

Excellent service

Very nice competent and friendly

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard Lorraine!

DAVID *****

Feefo Verified

GBR

3 months ago

What DAVID ***** said about Celebrity Cruises:

Waiting to get served wine/ drinks

Overall it was very good, but there was an issue with the sommelier service In the main dining room we had some issues with some of the sommelier's service in the silhouette restaurant... This was...

Celebrity Cruises

3 months ago

Thank you for sharing your feedback David. We sincerely apologise for your experience in the main dining room and for any impact this may have had on your overall experience. We appreciate you bringing this matter to our attention, and please be assured that we will pass your comments on to the relevant team for their review. Thank you once again for your feedback.

MARION

Feefo Verified

3 months ago

What MARION said about Celebrity Cruises:

Outstanding customer service

Outstanding customer service from Madre Blackford. Extremely knowledgeable, helpful and patience when dealing with my numerous inquiries & questions regarding my booking!

Celebrity Cruises

3 months ago

Thank you for your feedback Marion, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

3 months ago

Celebrity Cruises

3 months ago

Thank you for taking the time to rate our service.

Trusted Customer

Feefo Verified

3 months ago

Easy booking experience

Received a quick call back from Daly Compton who was very knowledgeable and helpful. We had decided on which cruise we wanted and with his guidance were able to book exactly what we required. He...

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

3 months ago

Good service

Prompt response to my call . Pleasant helpful staff

Celebrity Cruises

3 months ago

Thank you for your feedback.

Trusted Customer

Feefo Verified

3 months ago

Celebrity Cruises

3 months ago

Thank you for taking the time to rate our service.

CAROLYN H

Feefo Verified

GBR

3 months ago

What CAROLYN H said about Celebrity Cruises:

Fabulous Celebrity Cruises

Fantastic cruise with amazing staff making a perfect holiday for us. The whole cruise including the itinerary was fabulous

Celebrity Cruises

3 months ago

Thank you for your feedback Carolyn, we're happy to hear that you enjoyed your time onboard and hope to see you back soon!

Trusted Customer

Feefo Verified

3 months ago

Fabulous cruise!

Amazing ship and service. Cabins, restaurants, entertainment and general service were all wonderful - I really felt cared for. Cruise ports also well chosen and trips well organised. My only caveat...

Celebrity Cruises

3 months ago

Thank you for your feedback, we really appreciate your input as this will help us to identify areas of improvement. We're glad to hear that you enjoyed your time onboard and hope to welcome you back soon!

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