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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,403 reviews

CHRISTINE LANGABEER

Feefo Verified

GBR

2 months ago

What CHRISTINE LANGABEER said about Celebrity Cruises:

Relaxing with lots to do.

Your staff are very polite and they give a excellent service.

Trusted Customer

Feefo Verified

2 months ago

Booking system is glitchy

Point of booking service is poor. They have a system where you can put a booking on hold for a number of days but when you actually go in to finalise the booking it can’t be shown on your account or...

Celebrity Cruises

2 months ago

Thank you for your feedback. We truly appreciate the comments you have shared and will pass them on to the relevant team for review, as well as to explore any further improvements we can implement to enhance our service. Should you have any additional questions or require further assistance, please do not hesitate to contact us on 0344 493 2043 or via email at customerserviceuk@celebritycruises.com.

SUSAN PRICE

Feefo Verified

GBR

2 months ago

What SUSAN PRICE said about Celebrity Cruises:

Easy booking process

Good booking process the same as Royal Caribbean. This will be my first sailing with Celebrity so hope it will be just as good as Royal Caribbean.

Celebrity Cruises

2 months ago

Thank you for your feedback Susan, we look forward to welcoming you onboard Celebrity Cruises and we sincerely hope you have a wonderful first time onboard with us!

GERAINT FRAZER

Feefo Verified

GBR

2 months ago

What GERAINT FRAZER said about Celebrity Cruises:

Very good , Nearly an excellent grade

Celebrity Cruises

2 months ago

Thank you for your feedback Geraint.

BRENDAN CRAWFORD

Feefo Verified

IRL

2 months ago

Celebrity Cruises

2 months ago

Thank you for taking the time to rate our service Brendan.

Trusted Customer

Feefo Verified

2 months ago

Celebrity Cruises

2 months ago

Thank you for taking the time to rate our service.

MICHAEL SIKORA

Feefo Verified

GBR

2 months ago

Celebrity Cruises

2 months ago

Thank you for taking the time to rate our service Michael.

CLIVE HANCOCKS

Feefo Verified

GBR

2 months ago

What CLIVE HANCOCKS said about Celebrity Cruises:

Very helpful lady booked us 👍

Celebrity Cruises

2 months ago

Thank you for your feedback Clive, we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

2 months ago

Helpful

Celebrity Cruises

2 months ago

Thank you for your feedback.

Trusted Customer

Feefo Verified

2 months ago

Do not use the spa services

After coming of the most incredible cruise, we started the next cruise of our back to back with high hopes, expectations were high; however, we saw the final invoice for the previous cruise and it...

Celebrity Cruises

2 months ago

Thank you for taking the time to share your feedback with us. We are truly sorry for the stress and inconvenience you experienced regarding the spa charges, as this is certainly not the seamless and relaxing experience we aim to provide. While we are pleased to hear that the Retreat team was able to resolve the matter and that you enjoyed many aspects of your cruise, we fully understand how upsetting this situation was and appreciate you bringing it to our attention. Your comments have been noted and will be shared with the appropriate teams, as guest feedback is invaluable in helping us improve.

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